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Setup Lync server components failing

Posted on 2011-09-15
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Last Modified: 2012-05-12
Hi,

It is running through the prerequisits ok then fails on

Installing any collocated databases...
Executing PowerShell command: Install-CSDatabase -Confirm:$false -Verbose -LocalDatabases -Report "C:\Users\administrator.CREDOCARE\AppData\Local\Temp\2\Install-CSDatabase-[2011_09_15][16_50_43].html"

I have checked the databases are there and the permissions are set correctly. I have also checked both websites are up and running.
The logs are pointing to a permission or firewall error but I can't locate it.


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Question by:CredoIT
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Author Comment

by:CredoIT
ID: 36543895
The exact error is:

Error connecting to "CGSERV05.credocare.local" while installing "MonitoringStore". Verify that the SQL instance is running, connections are not being blocked by a firewall, and that you have SQL administrator permissions. For details, see the following log file: "C:\Users\administrator.CREDOCARE\AppData\Local\Temp\2\Create-MonitoringStore-CGSERV05.credocare.local-[2011_09_15][16_51_25].log",Microsoft.Rtc.Management.Deployment.InstallDatabaseCmdlet
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Expert Comment

by:djjackfrwmml
ID: 36544174
Ok here are some things to check:

The account you are using is in RTCUniversalReadOnlyAdmins and I would also add them to CSAdminstrator in Active Directory

Make sure you have the share that you setup accessible to everyone, that includes both the share permissions and folder permissions

Make sure no server firewalls are enabled, if they are make sure the ports you are using to communicate are opened.  usually I like to disable the firewalls, make sure it is working then re-enable with the correct ports open.

try those first.
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Author Comment

by:CredoIT
ID: 36546377
Hi,

thanks for your help

I have checked the share and file permissions, everyone has full control. I am using a domain admin account that is a member of the RTCUniversalReadOnlyAdmins and CSAdminstrator  groups.

i have also disable all the firewalls just in case. One thing I did notice was that the external website failed to start because it had the same port as the default website. I have now changed this on the default web site so both sites are now up and running. I have just rebooted the server to ake sure all changes have taken full effect. I have also confirmed the sql instance is configured, active and both SA and windows authentication has been enabled.

when I ran the components again it failed with exactly the same error.
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Expert Comment

by:djjackfrwmml
ID: 36548605
OK, so you are trying to setup your monitoring server?  Is the monitoring server on the same domain as the fe server?  Give me soem detials on what you have done so far and some topoloyg of your implementation.
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Author Comment

by:CredoIT
ID: 36559721
I have installed a windows 2008 server, which is going have a single standalone instance of the lync server everything is going to run off the same machine.

I have created the topology and  manually created a share called share(i know not very imaginative). and have given everyone full control on the share and the file permissioning. the topology has been published with out any errors. i have let the install put sql on and setup the instance, i have used sql manager to check both windows and sql admin have rights to logon to the instance with full admin rights. everything is part of the same domain.
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Expert Comment

by:djjackfrwmml
ID: 36559733
When you say everything is on the samemachine what roles specifically?
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Author Comment

by:CredoIT
ID: 36565675
Hi,

The machine has the following Roles installed:
File Services
Web Services.

For Lync -
Standard Front End server
Instant Messageing
Conferencing
Enterprise Voice

SQL Store is RTC
File Store is Share
Monitoring server : CGServ05.credocare.local

Under the Monitoring Servers is states SQL Store: cgserv05.credocare.local\default
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Accepted Solution

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CredoIT earned 0 total points
ID: 36566813
Hi,

Found the problem.  I had to enable tcp in the network protocol of the monitoring server instance. Although it had enabled it sucessfully on the other two instances it creates. Once I had done this and restarted the service the setup completed without errors.

thankyou for your help
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Expert Comment

by:djjackfrwmml
ID: 36567246
Great to hear it!  I have to admit I was getting stumped.  Good eyes!
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Author Comment

by:CredoIT
ID: 36568108
Took a lot of digging :-)
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Author Closing Comment

by:CredoIT
ID: 36594693
After a lot of digging on the server finally realised that the network protocol for the monitoring instance didn't have TCP enabled. once this was enabled it all started working.

The error message I was getting from the lync install was really misleading.

thanks for your input
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Author Comment

by:CredoIT
ID: 36568136
I am happy with this solution. Hope it will halp others out.
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