Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Office 2010 Freezing

Posted on 2011-09-15
4
Medium Priority
?
467 Views
Last Modified: 2012-05-12
Outlook is constantly freezing when either plugged into the domain with a LAN line or working offline, while offline mode cached is turned on. Only happening on one of our laptops within the company. Laptop is dual core and 4 GB of RAM. When user tries to send emails they will appear in his outbox but never be sent out, then outlook will hang and freeze. The user then looses all outgoing emails that were in the outbox and they never get sent out. Any thoughts?
0
Comment
Question by:HDPGS
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 15

Accepted Solution

by:
Berkson Wein earned 2000 total points
ID: 36545530
We've seen this a bunch of times before.  Usually the cause is one of 3 issues:

1) There's something wrong with the user account on the server.
Does this happen if the same user uses a different machine?

2) There's something wrong with the user profile on the laptop.
Have you tried deleting and recreating the profile?  Can another user use Outlook on this machine?

3) Antivirus issue.
Try (just temporarily) disabling the antivirus software on the laptop.

Hope this helps.
0
 

Author Comment

by:HDPGS
ID: 36548462
Yes we have tried two different laptops.

Just curious why it would be the antivirus software on this machine ONLY and not other machines with the same Outlook and antivirus???

0
 
LVL 15

Expert Comment

by:Berkson Wein
ID: 36549317
You say that you tried 2 different laptops, but what was the result?  Did it work on the other laptop with the same user?

Did you try on the same laptop but with a) a different user and b) a recreated profile for the same user?

It's unlikely that it's the antivirus if the same version and settings are used elsewhere without a problem, but it's always a possibility (corrupt installation, different settings, etc).  That's whay it was my 3rd possibility listed.
0
 

Author Comment

by:HDPGS
ID: 36551035
It seems it had to do with a specific email the user was opening, something was imbedded in it that locked up outlook each time. Thanks for the help!
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question