Solved

Active Sync not working, new installation of Exchange 2010

Posted on 2011-09-15
5
266 Views
Last Modified: 2012-05-12
I bought certificates from godaddy, I assigned all services to the certificates, I published the name on the internet... but my mobile device says "The connection to the server failed".

I can't find any documents that list a step-by-step configuration process.  Technet says that active sync is enabled by default.

Is anyone familiar with how to configure this on exchange 2010?

Thanks.
0
Comment
Question by:gateguard
  • 2
  • 2
5 Comments
 
LVL 3

Expert Comment

by:dahesi
ID: 36545165
this could be in a wide range of issues..

in my exp.. we had such a problem solved by investigating with the root certifcates.
some root certs were missing and some are not allowed in the root cert store.

but as i said, it could be any problem.. internal / external... dns.. routing.. certs... autodiscover.. and so on.
0
 
LVL 4

Accepted Solution

by:
ctc1900 earned 500 total points
ID: 36545346
I'd recommend you try Microsoft's testing site against your setup to help isolate the problem.

https://www.testexchangeconnectivity.com/
0
 

Author Comment

by:gateguard
ID: 36545649
Interesting link, ctc1900.  The activesync test all passed except for the very last step:

Attempting the FolderSync command on the Exchange ActiveSync session.
       The test of the FolderSync command failed.

A suggested resolution is:

http://technet.microsoft.com/en-us/library/dd439375(EXCHG.80).aspx

Which mentions 2 things:
1. user might be a member of too many groups
2. user doesn't have inherit permissions checked

#2 was true, and I checked it but that doesn't change anything (maybe I have to wait as there are several DC's on the network)

#1 might be true.  I am the member of many groups.

Because everything else passed on the test I tried some other users: they all work!  Only I fail!

And I am ALSO an Exchange Administrator.  Is it possible I'm not allowed to be that?

And if I remove myself from that group, will I damage the Exchange server (which I installed and configured under my login)?

Thanks
0
 
LVL 4

Expert Comment

by:ctc1900
ID: 36545733
How many groups do you refer to many? We have users that are member of ~100 groups and can connect without a problem. Your replication thought might be right if you have multiple DCs/Sites and specially if the CAS is on a different site than the one where you updated your account inheritance.

I cannot think of any problems due to removing your account from the Exchange Admin groups, but following Murphy's law, you should try this after business hours.  
0
 

Author Closing Comment

by:gateguard
ID: 36546000
It turned out that the "check inherit permissions box" fixed it (had to wait for replication), which I got to by following your very helpful testexchangeconnectivity link.

Thank you very much.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question