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Terminal Server crashing when shadowing a remote users session

Posted on 2011-09-15
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Last Modified: 2012-05-12
We have a Windows 2008 Enterprise 64bit server acting as a terminal server. Users login to use an EMR software. The EMR vendor supports the users by shadowing their sessions. When they do this, the server throws a BSOD ad reboots. This is the only issue with the server. The EMR vendor suggested that it could be the RDP version on the workstations. We upgraded this and the issue still exists. Does anyone have an idea why this might happen? Unfortunately there is no error code in the Event Log. I have attached the latest minidump file. Thanks for any assistance.
091511-56035-01.dmp
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Question by:SpyderG
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by:SpyderG
ID: 36545618
Sorry, forgot to add. Server is Windows 2008 Enterprise "R2" 64bit
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by:ZeevM333
ID: 36546254
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closing
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by:SpyderG
ID: 37013597
issue not resoled
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