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windows backup on windows 2008 r2 does not respond

i have a windows 2008 r2 server. the backup is based on a schedule of twice a day: 13 and 21. today's morning i replaced the usb disk , and the 13:00 backup was done automatically ok.
the 21:00 backup was not done.
when i open the backup window it waits for ever for the activity list and the status to appear. on the disk i see no data older than the noon backup.
in disk managment it seems ok.
i did not find any related error logs
the last backup log is the one says the noon backup is completed.
can i restart the backup service?
can i troubleshoot it without rebboting the server (which i think will solve it at least one time)
the server is a new dell t410.
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gilsolutions
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gilsolutions
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1 Solution
 
Randy DownsOWNERCommented:
I would try restarting the backup service and running a small test backup. If it fails to run you could try this

http://social.technet.microsoft.com/Forums/en-CA/windowsserver2008r2management/thread/73596ade-c0a5-4811-8f3f-50d6db4a9467

In order to narrow down the issue, let us refer the following steps to perform a Clean Boot and then set the Block Level Backup Engine Service to Manual Started.

 

Step 1: Perform a Clean Boot

 

1. Click "Start", go to "Run", and type "msconfig" in the open box to start the System Configuration Utility.

 

2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click Disable All (if it is not gray).

 

3. Click the "Startup" tab, click "Disable All" and click "OK".

 

4.  Restart your computer. When the "System Configuration Utility" window appears, please check the box and click "OK".

 

5. Reboot the problematic Windows Server 2008 R2.

 

Step 2: Set Block Level Backup Engine Service to Manual Started.

Step 3: Perform the backup with Windows Server Backup to see if it can be success.
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gilsolutionsAuthor Commented:
Restarting the server in clean boot is problematic as it is a production server.
Restarting the backup service did not help. Is there anything else I can do without restarting the machine?
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Randy DownsOWNERCommented:
You could switch to another USB disk to see if it helps. I think at some point you will have to reboot. Maybe in the middle of the night would work for you. You could create a .bat file and schedule it.


http://www.online-tech-tips.com/computer-tips/remote-shutdown-command/

shutdown –m \\computername1 –r
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gilsolutionsAuthor Commented:
i rebooted the server and as expected, it is working ok after reboot. I do not really know why it stopped working... i think it was some problem with the usb adapter.
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