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Cant open files on external hard drive

Posted on 2011-09-15
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Last Modified: 2012-05-12
Hello Experts exchange,

I conected an external hard drive seagate 9KW2AH-500 to pc via usb cable and it takes a long time until I get a message  "You need to format the drive H before you can use"

Is there a way to get around this and backup files that are inside.

Thanks
 
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Question by:suply
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Gerwin Jansen earned 250 total points
ID: 36546310
Hi suply, I would recommend that you try recovering the data from your external HD by means of a recovery program like PC Inspector File Recovery for example. Your external HD cannot have a physical defect eg you should be able to see it in the Windows Disk Management console.
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by:Alan Henderson
Alan Henderson earned 250 total points
ID: 36546318
Try the drive in different USB ports.
Boot up with the drive connected.
Go to Start / Control Panel / Administrative Tools / Computer Management / Disk Management and see what the system reports about the drive's health.
Try the drive in a different computer.
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by:suply
ID: 36566723
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