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Scanner Drivers for a Fujitsu S500 scanner

Posted on 2011-09-15
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Last Modified: 2012-05-12
I have a Fujitsu S500 scanner and I am having trouble getting it to work on a computer that is running windows vista. I download the new vista drivers from the Fujitsu site and install them but the scanner does not show up under scanner in the control panel. I installed the scanner on a computer that is running windows xp and it works fine so I know that the scanner is working.

any thought on how to make this scanner work on the vista machine?
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Question by:Neal_876
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Joe Winograd, EE MVE 2015&2016 earned 450 total points
ID: 36546422
First, you haven't said whether you're on 32-bit or 64-bit Vista. 64-bit is not supported, as you can see here:
http://www.fujitsu.com/global/support/computing/peripheral/scanners/software/s500.html

If you're on 32-bit, I'm guessing you installed the update for ScanSnap Manager package from here:
http://www.fujitsu.com/global/support/computing/peripheral/scanners/drivers/s500.html#vista

If you did, I suggest instead installing the full ScanSnap Manager package, which you can get from Fujitsu by completing the form at:
https://www.pfu.fujitsu.com/registration/ss-setpg/en/no-check01.html

Uninstall the ScanSnap Manager and install the full package from the download link that Fujitsu sends after you complete the form. Regards, Joe
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Assisted Solution

by:cashewnut
cashewnut earned 50 total points
ID: 36547266
if the scanner works and you have installed the right driver, one possibility is that you are using usb-hub for the connection, use direct usb cable connection, don't use usb-hub and give a try!
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Author Closing Comment

by:Neal_876
ID: 36557569
Joe and cashewnut,

thank yoo both for your help, I appreciate it. Joe, I re-downloaded the drivers and the issue still there. I then figured out what was going on... Vista was blocking the scanner drivers because there are not signed.

Thanks again and I appreciate your help.
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LVL 54

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 36557655
Neal,
Thanks for posting that – very interesting and good to know! Regards, Joe
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