Solved

Scanner Drivers for a Fujitsu S500 scanner

Posted on 2011-09-15
4
1,020 Views
Last Modified: 2012-05-12
I have a Fujitsu S500 scanner and I am having trouble getting it to work on a computer that is running windows vista. I download the new vista drivers from the Fujitsu site and install them but the scanner does not show up under scanner in the control panel. I installed the scanner on a computer that is running windows xp and it works fine so I know that the scanner is working.

any thought on how to make this scanner work on the vista machine?
0
Comment
Question by:Neal_876
  • 2
4 Comments
 
LVL 51

Accepted Solution

by:
Joe Winograd, EE MVE earned 450 total points
ID: 36546422
First, you haven't said whether you're on 32-bit or 64-bit Vista. 64-bit is not supported, as you can see here:
http://www.fujitsu.com/global/support/computing/peripheral/scanners/software/s500.html

If you're on 32-bit, I'm guessing you installed the update for ScanSnap Manager package from here:
http://www.fujitsu.com/global/support/computing/peripheral/scanners/drivers/s500.html#vista

If you did, I suggest instead installing the full ScanSnap Manager package, which you can get from Fujitsu by completing the form at:
https://www.pfu.fujitsu.com/registration/ss-setpg/en/no-check01.html

Uninstall the ScanSnap Manager and install the full package from the download link that Fujitsu sends after you complete the form. Regards, Joe
0
 

Assisted Solution

by:cashewnut
cashewnut earned 50 total points
ID: 36547266
if the scanner works and you have installed the right driver, one possibility is that you are using usb-hub for the connection, use direct usb cable connection, don't use usb-hub and give a try!
0
 

Author Closing Comment

by:Neal_876
ID: 36557569
Joe and cashewnut,

thank yoo both for your help, I appreciate it. Joe, I re-downloaded the drivers and the issue still there. I then figured out what was going on... Vista was blocking the scanner drivers because there are not signed.

Thanks again and I appreciate your help.
0
 
LVL 51

Expert Comment

by:Joe Winograd, EE MVE
ID: 36557655
Neal,
Thanks for posting that – very interesting and good to know! Regards, Joe
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Hallo! I guess almost every Windows Administrator must have got stumped with this question "Where does WINDOWS store a users cached credentials? Every user who had once logged onto a Server/Desktop while it was connected to the domain could sti…
My purpose is to describe the basic concepts of virtual memory as implemented in a modern Windows-based operating system. I will also describe the problems inherent in older systems and how virtual memory solves them. The dark ages - before virtu…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now