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Outlook 2010 32 bit on Win7 64 bit - Right Click menu in task bar menu missing

Posted on 2011-09-15
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Last Modified: 2012-05-12
Hello,

When right clicking on the Outlook icon in your task bar, you should get a task menu with the following items - New Email Message,  New Appoitment, New Contact....Etc.  We have a few users that do not see this menu.

Has anyone else encoutered this and know a solution?

Thanks
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Question by:jcontreras1
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Expert Comment

by:Mohammed Rahman
ID: 36546609
Open Windows Explorer .
Type or copy and paste the following into the address bar:

%AppData%\Microsoft\Windows\Recent\AutomaticDestinations
Identify files that are comparatively larger in size than the rest of the file, such as files that have file size of 1 MB or more.

Delete the abnormal file/files.
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Author Comment

by:jcontreras1
ID: 36550137
I have this directory but the user that is having the issue does not.  

Why would that be?
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Expert Comment

by:Mohammed Rahman
ID: 36552745
He might have choose to keep the PSTs in a different folder in a different location. The path mention in the post above is default path for outlook to store PSTs. However, they can be moved to any location. Enable hidden files and folders, search the user's drive "*.pst" without quotation. This will definitely show all the PSTs. You can then map them to the outlook.

1. In Outlook 2010, click the File tab.
2. Click Open and then click Open Outlook Data File.
3. Navigate to the .pst file to import and then click Ok.

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Author Comment

by:jcontreras1
ID: 36562069
Our users are not tech savy at all and do not know how to change the location of there PST's.  

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Expert Comment

by:Mohammed Rahman
ID: 36563927
Apologise for the post regarding PSTs. It doesnt fit in this context. I might have had multiple EE windows open and I have pasted the solution in an incorrect window.
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Accepted Solution

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jcontreras1 earned 0 total points
ID: 36911916
I opened up a ticket with MS and the only suggestion that they can offer was doing a repair against office.  Not good..  
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Author Closing Comment

by:jcontreras1
ID: 36938180
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