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Email Routing on a Shedule

Posted on 2011-09-15
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Last Modified: 2012-05-12
EE Gurus,

I am reaching out to your guys again to solve an issue.

Description:
I am using Exchange 2003 and I have two distribution emails support@domain.com which is sent to a list of users and helpdesk@domain.com that is linked to our ticket desk.

Change:
I want to be able to take support@domain.com and forward the email to the helpdesk during a schedule time (example M-F 8am to 5pm) anytime outside of this schedule I want the emails to be sent to the members of the support distribution.

Can you please provide detail instructions that would allow me to accomplish this?

Thanks in advance.
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Question by:Edeakin
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4 Comments
 
LVL 11

Expert Comment

by:Marc Dekeyser
ID: 36548688
By default there is no such option in exchange 2003. Now my first thought would be using rules but as far as I know there is no option to specify time frames and exchange 2003 does not have server side rules (aka an outlook client would b-need to be logged in and processing the rules 24*7).

Your best guess would be third party software, unfortunately I have no knowlegde of any tool that can do what you require...
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Author Comment

by:Edeakin
ID: 36550545
I am hope someone can solve this issue for me. I am increasing the points.
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Author Comment

by:Edeakin
ID: 36557640
Does anyone have anything to add to this?
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LVL 11

Accepted Solution

by:
Marc Dekeyser earned 2000 total points
ID: 36557679
I have been looking around and I think this product should be able to help you out: http://www.codetwo.com/exchange-rules-pro/

You can contact them to confirm that it can do what you want it to do...
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