I'm asking on behalf of my partner, his laptop has suddenly stopped booting up. He is running Windows 7 32 bit. It doesn't even start up anymore - it goes to a funny pink (yes pink) screen - pixelated - no cursor on the screen - he says he didn't install anything new.
He's tried a system recovery and a scan disk, but beyond that we have no clue.
Have tried starting up with the Windows 7 disc in the drive, but it doesn't even read it.
most important thing at this point is for him to recover data - especially his mail - he can get into safe mode but not much more.
can someone help.