I'm asking this question to sort of get a discussion going about HP and their printers and their driver support. Over the years I have always used HP because they have been very reliable and a breeze to configure. Over the last 6 months I have had two HP printers that have pretty much ruined any confidence I ever had in HP.
One of my customers needed a new pc so we bought and installed a new pc with Win7 64bit. Their old pc was running XP and printing on a HP P1505. Things were working great and were VERY reliable. They use this setup to print receipts and it has to be reliable because they are very busy. Even though HP and MS say that the P1505 is compatible and even have 64bit drivers, we never got the printer to behave correctly. Random error lights on the printer and lockups and sometimes nothing would print along with stuck jobs in the print que. We finally decided that we had had enough so I went out and bought a new printer.
I bought an HP2035N. I have many of these running at other customer's offices with absolutely no issues. Although the other customers a mostly using XP. Well guess what, this printer is an absolute disaster with Win7 64bit. Once again HP and MS both say that it is fully compatible. After researching our problems on Google I find many many other people who also cant get this printer to work correctly and haven't been able to for a few years. The printer will report errors on it's lights and lock up and sometimes not print. This has been a known issue for a number of years and HP has not fixed it, but yet it's still on their compatibility list. As of now there is no fix.
Today I did something I promised myself I would never do. I actually bought a Brother printer. You know what? The damn thing seems to work perfectly so far.
What is happening to HP? Whats the deal with their drivers? This is the only company I have ever bought printers from and I dont know who else to use. What is everyones feelings on this issue? HP has made me look like a fool in front of my customer and if I charged them for all the time I have spent on these two printers they would laugh and fire me. I can't even begin to convey my frustration with HP.
Is any one else having similar problems with HP and if so what are you doing about it?