Solved

IPhone4 will not connect to SBS2011

Posted on 2011-09-16
4
704 Views
Last Modified: 2012-05-12
I have just set up a new Microsoft Small Business server 2011.
I have registred a Thawte SSL123 certificate and I can confirm that this is working.
I have full access from WAN to OWA.

HOWEVER I can't get the IPhone4's to connect!

I use a kind of "standard" configuration which I have used for several customers.

On the IPhone4 I do the following:

- Go into settings / Email /add Exchange
- Enter e-mail address  user@domain.com
- DOMAIN: internal domainname
- USERNAME: user
- Password: pw

NEXT

SERVER: remote.domain.com

NEXT  

Now it says "Can not verify account credentials"  (or something a like - translation from Danish)

OK - Save

When I try to go into mail it just says INCORRECT PASSWORD
(Im sure its the correct pw??)

Any clues?
0
Comment
Question by:Ohmit
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 36548124
What sort of SSL Cert did you install and how many names are included in the certificates?

Did you include the following names:

mail.externaldomain.com (or whatever you chose to configure it as)
autodiscover.externaldomain.com
internalservername.internaldomainname.local
internalservername
sites

Have you also created an Autodiscover A Record in your External DNS records for your domain and pointed that A record to the IP Address of your SBS server?

Visit https://testexchangeconnectivity.com and run the Exchange Activesync Autodiscover test and report nack the results if you have done ALL of the above and it is still failing.
0
 

Author Comment

by:Ohmit
ID: 36548142
Hi Alan

It is a thawte SSL123 certificate.

Well I normally just include REMOTE.DOMAIN.COM

I have never entered the other information when ordering a certificate?
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 36548148
With Exchange2 007 and 2010 (which is included in SBS 2011), you need to order a SAN / UCC (Multi-Name) SSL certificate with the above names or some aspects of Exchange won't work.

Whenever I install SBS 2008 or SBS 2011, I order a 5-name SSL cert, import it and enable it, then everything works.

The Autodiscover A record is also required (or the creation of an SRV record in DNS instead).

If you do the above - Exchange / SBS will be 100% happy.
0
 

Author Comment

by:Ohmit
ID: 36548469
hmm well I dont know what is happening here because suddently it seems to work!

Another funny thing is that it seems like the SBS is applying some secury settings to the IPhone.
Now the IPhone demands code to unlock which I can not remove!

The "Remove code" field is greyed out unless I remote the Echange account again??
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question