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Blackberry 5.0.3 - Wired Activation via BAS. What if device doesn't connect via USB?

Posted on 2011-09-16
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Last Modified: 2012-06-21
This is a question in anticipation of a problem which currently hasn't exhibited itself, but I am worrying that it might?
We have the Blackberry Manager on BES 4.1.x running on an admin workstation and BB handhelds connect fine via USB to allow wired activation. I am worrying that with the switchover to the new BAS (via IE 8) on the same admin client, I will have problems with USB connectivty?

Has anyone had that issue and would there be any pointers in case the issue happened?
Read somewhere something to do with ActiveX not being properly installed could cause it?
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Question by:dl_ee
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6 Comments
 
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Expert Comment

by:RobMobility
ID: 36548514
Hi,

I frequently use WebDesktop Manager or Administration Service to manage devices.

The ActiveX control installs some RIM Software (RIM Device Manager etc.) which will allow the device to connect through to the Blackberry Router (usually on the BES but it can be deployed separately) on TCP Port 4101.

Providing the software installs and the ports are open to your BES 5 Router, you should be OK.

Regards,


RobMobility.
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Author Comment

by:dl_ee
ID: 36549056
When is the Activex control installed or needed to be installed? Where is the Activex Control (RIM software - RIM device Manager etc.) sourced from - is it in the BES 5.0.x source or resource kit?

How do I  know if the software installs?

Our BAS is not on the same network as the BES - separated by firewall. Also our BES router is not on the BES LAN or BAS LAN but in a DMZ through a firewall. So does port 4101 need opening too?
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LVL 25

Accepted Solution

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RobMobility earned 250 total points
ID: 36550026
Hi,

Obviously you're following some guidelines from a group in the West Country.

Yes, you'd need to open up port 4101 on the inside firewall between the workstation and the BlackBerry router in order for web desktop to run.

The ActiveX Control is run when you log in to the Administration or Web Desktop web interface - this in turn installs the RIM DeviceManager component.

If you look under \Program Files\Common Files\Research in Motion, you should see a folder under there containing RIM DeviceManager.

Regards,


RobMobility.
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Author Comment

by:dl_ee
ID: 36576875
Thanks for this info - I am checking the functioning of this DeviceManager in live - we have packaged it for deployment.
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Author Closing Comment

by:dl_ee
ID: 36920118
Not given an A as I think this is std stuff for gurus.
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LVL 25

Expert Comment

by:RobMobility
ID: 36923541
We are all volunteers here (we don't get paid) and I answer these questions when I get some time during the day.

If you are not happy with the level of answer you got, why don't you:

1) Ask for more information regarding the issue
2) Read the RIM documentation
3) Get a RIM support contract
3) Get some RIM training

Regards,


RobM.
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