New Users not appearing in Global Address list
Posted on 2011-09-16
New users that have been created in our Exchange 2010 environment are not appearing in the Global Address List.
However they are appearing in the "All Users" address list. We are running Outlook 2007 and Outlook 2010 in cached exchange mode.
If we were to use Outlook Web Access and click on the Global address list then we can see the new users. This would seem to point at the issue being with the "Offline Address Book" which is what I think Outlook clients working in cached mode get to see.
This is not a case of waiting for eplication as some of these users were created over a month ago.
We have 2 exchange servers in our Organization. One based in the US and one here in the uk. The users that are not appearing in the Global address list have all been created on the UK Exchange server and are on the UK Exchange server database.
Does anybody have any suggestions on how I can rectify this as people are begging to ask why they can not find new users in the Global Address list.