Solved

Star TSP Printer keeps changing USB Port when unplugged and plugged back in

Posted on 2011-09-16
2
484 Views
Last Modified: 2012-05-12
Hi;

A client has a star USB printer which any time it is unplugged and plugged back in either creates a new copy in printers and faxes or if it is the same copy it changes the USB port on which it is connected.
It has gotten to the point where I had to change the host because I can't seem to find which port it works on. Let me explain. If the first working copy printed on USB 001 the new copy will connect to port 002 but it will not print unless I manually change the port to 001. Or it may not create a new copy however the port will still change to 002 and I have to manually change the port back.

Recently all of the copies were removed from the machine by another tech so now it does not print at all because I have no idea which port it actually works on. I need to put it back to the original computer and have it work there but I also need to force it to only use one port.

The machines are running Windows XP SP3

Your assistance will be appreciated.
0
Comment
Question by:mavcom
2 Comments
 
LVL 18

Accepted Solution

by:
web_tracker earned 500 total points
ID: 36549981
Drivers are normally installed on a specific usb port, when you plug the same device in another usb port the operating system must install the printer drivers for that specific usb port. So let say if you originally had the printer plugged into the usb port 1, the os will install the printer drivers to that port, if you unplug the printer and plug another usb device into port 1 then the os will install drivers for this new device and that usb port will be tied to this new device. If you unplug this new device and replug in the printer into the usb port 1 you will need to reinstall drivers for that printer tied to this port. If you plug the printer into another usb port lets say port 2 the printer will have to install drivers tied to this port, this is why you will see copies of the same printer, when you open the view to see which printers are installed. It is always best to keep the one usb port to be used by the printer only. This will avoid the confusion of finding which usb port the printer works on. For example if you installed the drivers for this printer on usb port that is right behind the nic plugin, tell the staff to only plug in the printer in this port and do not plug another device into this port.  The following article may help solving usb problems, by removing transparent usb icons in the device manager. http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/usb-mass-storage-drivers-stopped-working/f190e06d-939b-4dc6-b2cc-0ca64b0d49dc?page=2
0
 

Author Closing Comment

by:mavcom
ID: 36815248
This has already proven helpful on another situation
0

Featured Post

Simple, centralized multimedia control

Watch and learn to see how ATEN provided an easy and effective way for three jointly-owned pubs to control the 60 televisions located across their three venues utilizing the ATEN Control System, Modular Matrix Switch and HDBaseT extenders.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Printing to a specific printer tray (HP 806dn printer) 3 118
Problems with GPO Printer Deployment 19 102
Scan to Gmail emails never arrive 12 45
hp scanner L2683A and L2683B 3 26
This article covers how to install the Microsoft Windows Operating System (OS). What is covered in this article:  > Different Versions and Editions of the Windows OS  > Upgrading versus Fresh Installation of the OS           - Steps to take pr…
The way I use Experts Exchange to assist me in analyzing and diagnosing a problem is I first enter a Verbose Question at Experts Exchange like: Office 2007 will hang when opening and saving files I then launch WordPad (any text editor will do) an…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question