Problem Using Quickbooks on 64bit and 32 bit computers
Hi;
A client has Quickbooks 2011 installed on two machines. One machines which hosts the Quickbooks data file is running MS Vista Home Premium 64bits. Quickbooks ran the necessary updates and opened the datafile. Quickbooks is also installed on the otehr machine which is running Windows XP SP3 but when I try to open the company file on this machine I get an error which says the company file needs to be updated contact the quickbooks administrator.
I copied the company file which had been previously opened on the Vista machine on the XP machine but the error is still there.
Does anyone have any idea why? Also is it possible that it could be related to the fact that one machine is running a 64bit OS while the other is running 32 bit?
A client has Quickbooks 2011 installed on two machines. One machines which hosts the Quickbooks data file is running MS Vista Home Premium 64bits. Quickbooks ran the necessary updates and opened the datafile. Quickbooks is also installed on the otehr machine which is running Windows XP SP3 but when I try to open the company file on this machine I get an error which says the company file needs to be updated contact the quickbooks administrator.
I copied the company file which had been previously opened on the Vista machine on the XP machine but the error is still there.
Does anyone have any idea why? Also is it possible that it could be related to the fact that one machine is running a 64bit OS while the other is running 32 bit?
ASKER
Hi;
I have ran updates on both machine and both say that they are updated. Yes both machines are running 2011.
I have ran updates on both machine and both say that they are updated. Yes both machines are running 2011.
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ASKER
Hi;
Thank you very much.
I will visit the site on either today or Monday and attempt this.
Thank you very much.
I will visit the site on either today or Monday and attempt this.
ASKER
Thank you very much. It worked but it turns out that while it is now able to open the data file but it seems that they purchased a single user.
Thanks again
Thanks again
You are very welcome. I was pleased to help and glad it worked. ... Thinkpads_User
No. This error occurs if QuickBooks on one machine is at a different version level (update level) on the other machine. Make certain that QB is at the same level on both machines (Ctrl-1 in a Company File to see the version). Also I assume both machines are running QB V2011.
With respect to bit level, I regularly open the same file (multiuser mode) on my Windows 7 Pro 64-bit machine as a colleague with an XP Pro 32-bit machine. Bit level does not play into this.
... Thinkpads_User