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Windows Updates fail

Posted on 2011-09-16
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Last Modified: 2012-05-12
Hello all,
I have a client with a Dell PC running Win 7 Home premium x64.  We are getting an "Unable to configure Windows Update" error after reboot from Windows Updates being installed.  After the error occurs the unit logs in using a cached profile.  I have tried the downloadable fixit update from MS, but that didn't help.  I looked into the updates list for the updates that are failing they match the ones I have on my test box (same setup).

Any ideas as to the issue and resolution?
Thanks,
jwhite
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Question by:jwhite273
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Expert Comment

by:warddhooghe
ID: 36549734
You may find the failure reason details in %windir%\windowsupdate.log
Looking in the eventlogs (start > run> eventvwr) could also be usefull info towards finding cause and solution.
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Expert Comment

by:hopeleonie
ID: 36549875
Did you try the System Update Readiness Tool?

Install the Tool and run it, after you can try to install the updates again:
http://windows.microsoft.com/en-US/windows7/What-is-the-System-Update-Readiness-Tool

Direct Link to Windows 7 64-bit (x64):
http://go.microsoft.com/fwlink/?linkid=181492
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Expert Comment

by:johnb6767
ID: 36551350
If not on SP1, I would try and install it manually from here.....

Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)
http://www.microsoft.com/download/en/details.aspx?id=5842
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Author Comment

by:jwhite273
ID: 36552408
Thanks all.  I'm going to set uP a remote and see what works.

Jwhite
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Author Comment

by:jwhite273
ID: 36924368
I nstalled the System Update Readiness Tool for x64.  The result: Reboot>Failure Configuring Windows Updates. Reverting Changes>Reboot>Preparing to configure Windows>Failure Configuring Windows.  Reverting Changes>Logs in with Temporary Profile>Reboot>Logs in with correct profile.

I'm getting to the end of my rope trying to figure this out.  There isn't anything telling in the Event Viewer.

Thanks for the help.
jwhite273
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Expert Comment

by:Grewanut
ID: 36924394
Hi there....

try to delete the system-Cache...
then delete all updates u've downloaded for this pc, reboot & download them all again - have fun ;)

Grewanut
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Author Comment

by:jwhite273
ID: 36924467
Isn't there a lot of information in the System Cache that once deleted will seriously hinder system performance?  What reason would there be to clear it?

Thanks,
jwhite273
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by:hopeleonie
ID: 36926118
Can you post the CheckSUR.log for us?
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Author Comment

by:jwhite273
ID: 36926372
I'll need to get back to the client and try to remote it.  Also, maybe this will help:  In Safe Mode, I can create a remote session with Team Viewer, but in Normal Mode, all attempts at remote services fail.  Another note, I have shut off the Firewall, Symantec Firewall, SAV, all with no success updating.

Thanks,
jwhite273
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Author Comment

by:jwhite273
ID: 37050486
I am still dealing with this issue.  Any other possibilities will be.  Also, what and how do I get a checksur.log?
Thanks all.
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Accepted Solution

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jwhite273 earned 0 total points
ID: 37065779
OK, i tried to do an upgrade from the user install media (as instructed by Microsoft) and it continues to fail on the install.  I'm done with this machine and am planning a rebuild at this point.  My guess is that the OS took a big hit with a recent virus and I am not able to make it well again.  I'm open to more suggestions, but I think my brain hurts too much to do much more.
Thanks all for the help.
jwhite
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Expert Comment

by:hopeleonie
ID: 37140516
jwhite273

if you need more help let us know.
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Author Closing Comment

by:jwhite273
ID: 37166502
Ended up doing a complete rebuild on the PC.  Worked direct with Microsoft and all the help they offered ended up doing nothing.  

Thank you all for the assistance, but this one got away.
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