Windows Updates fail

Hello all,
I have a client with a Dell PC running Win 7 Home premium x64.  We are getting an "Unable to configure Windows Update" error after reboot from Windows Updates being installed.  After the error occurs the unit logs in using a cached profile.  I have tried the downloadable fixit update from MS, but that didn't help.  I looked into the updates list for the updates that are failing they match the ones I have on my test box (same setup).

Any ideas as to the issue and resolution?
Thanks,
jwhite
jwhite273Asked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
jwhite273Connect With a Mentor Author Commented:
OK, i tried to do an upgrade from the user install media (as instructed by Microsoft) and it continues to fail on the install.  I'm done with this machine and am planning a rebuild at this point.  My guess is that the OS took a big hit with a recent virus and I am not able to make it well again.  I'm open to more suggestions, but I think my brain hurts too much to do much more.
Thanks all for the help.
jwhite
0
 
warddhoogheCommented:
You may find the failure reason details in %windir%\windowsupdate.log
Looking in the eventlogs (start > run> eventvwr) could also be usefull info towards finding cause and solution.
0
 
*** Hopeleonie ***IT ManagerCommented:
Did you try the System Update Readiness Tool?

Install the Tool and run it, after you can try to install the updates again:
http://windows.microsoft.com/en-US/windows7/What-is-the-System-Update-Readiness-Tool

Direct Link to Windows 7 64-bit (x64):
http://go.microsoft.com/fwlink/?linkid=181492
0
Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

 
johnb6767Commented:
If not on SP1, I would try and install it manually from here.....

Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)
http://www.microsoft.com/download/en/details.aspx?id=5842
0
 
jwhite273Author Commented:
Thanks all.  I'm going to set uP a remote and see what works.

Jwhite
0
 
jwhite273Author Commented:
I nstalled the System Update Readiness Tool for x64.  The result: Reboot>Failure Configuring Windows Updates. Reverting Changes>Reboot>Preparing to configure Windows>Failure Configuring Windows.  Reverting Changes>Logs in with Temporary Profile>Reboot>Logs in with correct profile.

I'm getting to the end of my rope trying to figure this out.  There isn't anything telling in the Event Viewer.

Thanks for the help.
jwhite273
0
 
GrewanutCommented:
Hi there....

try to delete the system-Cache...
then delete all updates u've downloaded for this pc, reboot & download them all again - have fun ;)

Grewanut
0
 
jwhite273Author Commented:
Isn't there a lot of information in the System Cache that once deleted will seriously hinder system performance?  What reason would there be to clear it?

Thanks,
jwhite273
0
 
*** Hopeleonie ***IT ManagerCommented:
Can you post the CheckSUR.log for us?
0
 
jwhite273Author Commented:
I'll need to get back to the client and try to remote it.  Also, maybe this will help:  In Safe Mode, I can create a remote session with Team Viewer, but in Normal Mode, all attempts at remote services fail.  Another note, I have shut off the Firewall, Symantec Firewall, SAV, all with no success updating.

Thanks,
jwhite273
0
 
jwhite273Author Commented:
I am still dealing with this issue.  Any other possibilities will be.  Also, what and how do I get a checksur.log?
Thanks all.
0
 
*** Hopeleonie ***IT ManagerCommented:
jwhite273

if you need more help let us know.
0
 
jwhite273Author Commented:
Ended up doing a complete rebuild on the PC.  Worked direct with Microsoft and all the help they offered ended up doing nothing.  

Thank you all for the assistance, but this one got away.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.