Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Windows Updates fail

Posted on 2011-09-16
13
Medium Priority
?
515 Views
Last Modified: 2012-05-12
Hello all,
I have a client with a Dell PC running Win 7 Home premium x64.  We are getting an "Unable to configure Windows Update" error after reboot from Windows Updates being installed.  After the error occurs the unit logs in using a cached profile.  I have tried the downloadable fixit update from MS, but that didn't help.  I looked into the updates list for the updates that are failing they match the ones I have on my test box (same setup).

Any ideas as to the issue and resolution?
Thanks,
jwhite
0
Comment
Question by:jwhite273
13 Comments
 
LVL 5

Expert Comment

by:warddhooghe
ID: 36549734
You may find the failure reason details in %windir%\windowsupdate.log
Looking in the eventlogs (start > run> eventvwr) could also be usefull info towards finding cause and solution.
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 36549875
Did you try the System Update Readiness Tool?

Install the Tool and run it, after you can try to install the updates again:
http://windows.microsoft.com/en-US/windows7/What-is-the-System-Update-Readiness-Tool

Direct Link to Windows 7 64-bit (x64):
http://go.microsoft.com/fwlink/?linkid=181492
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 36551350
If not on SP1, I would try and install it manually from here.....

Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)
http://www.microsoft.com/download/en/details.aspx?id=5842
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:jwhite273
ID: 36552408
Thanks all.  I'm going to set uP a remote and see what works.

Jwhite
0
 

Author Comment

by:jwhite273
ID: 36924368
I nstalled the System Update Readiness Tool for x64.  The result: Reboot>Failure Configuring Windows Updates. Reverting Changes>Reboot>Preparing to configure Windows>Failure Configuring Windows.  Reverting Changes>Logs in with Temporary Profile>Reboot>Logs in with correct profile.

I'm getting to the end of my rope trying to figure this out.  There isn't anything telling in the Event Viewer.

Thanks for the help.
jwhite273
0
 
LVL 1

Expert Comment

by:Grewanut
ID: 36924394
Hi there....

try to delete the system-Cache...
then delete all updates u've downloaded for this pc, reboot & download them all again - have fun ;)

Grewanut
0
 

Author Comment

by:jwhite273
ID: 36924467
Isn't there a lot of information in the System Cache that once deleted will seriously hinder system performance?  What reason would there be to clear it?

Thanks,
jwhite273
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 36926118
Can you post the CheckSUR.log for us?
0
 

Author Comment

by:jwhite273
ID: 36926372
I'll need to get back to the client and try to remote it.  Also, maybe this will help:  In Safe Mode, I can create a remote session with Team Viewer, but in Normal Mode, all attempts at remote services fail.  Another note, I have shut off the Firewall, Symantec Firewall, SAV, all with no success updating.

Thanks,
jwhite273
0
 

Author Comment

by:jwhite273
ID: 37050486
I am still dealing with this issue.  Any other possibilities will be.  Also, what and how do I get a checksur.log?
Thanks all.
0
 

Accepted Solution

by:
jwhite273 earned 0 total points
ID: 37065779
OK, i tried to do an upgrade from the user install media (as instructed by Microsoft) and it continues to fail on the install.  I'm done with this machine and am planning a rebuild at this point.  My guess is that the OS took a big hit with a recent virus and I am not able to make it well again.  I'm open to more suggestions, but I think my brain hurts too much to do much more.
Thanks all for the help.
jwhite
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 37140516
jwhite273

if you need more help let us know.
0
 

Author Closing Comment

by:jwhite273
ID: 37166502
Ended up doing a complete rebuild on the PC.  Worked direct with Microsoft and all the help they offered ended up doing nothing.  

Thank you all for the assistance, but this one got away.
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Tired of waiting for your show or movie to load?  Are buffering issues a constant problem with your internet connection?  Check this article out to see if these simple adjustments are the solution for you.
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…

886 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question