AutoCad printer missing

Posted on 2011-09-16
Last Modified: 2013-12-04
Hi Experts,

We have a user using AutoCad 2006 and when he tries to plot any drawing file his printer options show all his printers barring the one he wants.

Its a Windows 7 Pro 64bit laptop and we have tried reinstalling AutoCad but without any luck.

He can print fine to this printer from Word, Excel etc. just not Cad.

Any help will be greatly appreciated .


Question by:steve_york
  • 5
  • 4
LVL 12

Expert Comment

ID: 36549892
is the user missing the actual printer (//server/printer/) or the pc3 file associated with the printer?
LVL 10

Expert Comment

ID: 36549901
Quick check..
Look under OPTIONS >> PLOT AND PUBLISH ,and make sure HIDE SYSTEM PRINTERS is not checked

Author Comment

ID: 36549924

Wow now thats some quick responses!

Silverkorn, the drop down menu doesnt show his printer. Not sure what you mean by pc3 as i havent dealt with these at all?

Borunit, it's unchecked but if we check it all printers from the drop down disappear which we would expect but unchecking it shows all but the one we really need :(
LVL 12

Expert Comment

ID: 36549955
the PC3 file is a shortcut file that AutoCAD uses to save custom settings for the printer, often when users say they lost a printer they are actually just missing the PC3 file.

is this a local or networked printer?

Author Comment

ID: 36550142
right, i see.

It's a network printer with static ip address.
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

LVL 12

Expert Comment

ID: 36550284
so the user is installing the printer locally using the ip address under the port settings or it installed on a server that the user is installing from the share?

I would assume you have tried re-installing the printer on the local machine as you have re-installed AutoCAD, but just wanted to make sure.

Author Comment

ID: 36581159

the printer is shared via a server and we normally connect the user by navigating to \\servername\ then double clicking the printer.

I have tried reinstalling the printer as well but to no effect. :(
LVL 12

Accepted Solution

silverkorn earned 500 total points
ID: 36581177
try re-installing the printer by browsing the directory of networked printers through the Add/Remove Printer wizard on the local workstation. Make sure to have the printer discoverable under the printer settings through the server.

I have had mixed results by adding the printers both ways

Author Comment

ID: 36581236

Worth a shot. The user isnt in today but will give it a go when he's back either tomorrow or Monday.

Thanks for your help so far.

Author Closing Comment

ID: 36708389
Removed plotter and added it via add/remove printers and voila it worked.

I am not sure what the difference is between methods for adding printers in these two methods is and if anyone knows i would be interested to find out.

However, this problem is solved so thank you very much.


Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Document attributes in windows print log 9 44
Does HP 5746 Work with Windows 10? 42 57
Sudden printer install problems 6 46
Canon ImageProGraf IPF 510 calibration 3 45
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.
This tutorial demonstrates a quick way of adding group price to multiple Magento products.

939 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

4 Experts available now in Live!

Get 1:1 Help Now