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Printing causes program to launch

Posted on 2011-09-16
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Last Modified: 2012-05-12
I have some strange behavior occuring on a Windows XP machine.

When I try and print a document, my computer tries to launch a program called BillQuick, which is totally unrelated to the print job.

There is also a custom written VB application on the machine, totally unrelated to BillQuick, that causes BillQuick to launch whenever I launch the VB executable.

I have rebooted and also checked the shortcuts. Nothing out of the ordinary.

Any ideas why these 2 actions are causing an unrelated program to launch? How and where are they even connected?

Thanks - David
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Question by:DLockwood
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5 Comments
 
LVL 18

Expert Comment

by:web_tracker
ID: 36550116
Check your printer devices installed on this machine, to see if billquick is listed as a printer, if it is then maybe it is set as a default printer for some reason, if it is some program must have installed billguick as a printer device and set it as a default printer. You may need to change your default printer back to the normal printer you use for printing. Check with the user to see if they may have installed any recent applications, that may include billquick... which sounds like some kind of accounting program that may have installed this item. If the user has not installed a new application, then it may be malware. I would do a scan.
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LVL 30

Expert Comment

by:flubbster
ID: 36550877
Open any folder.
Click on Tools>Folder Options
Select "File Types"
Click on the "File Types" column at the top to sort by types instead of extension.
Scroll down and look for BillQuick
If found, examine the extensions that will activate a BillQuick response.
Anything look wrong?
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LVL 38

Expert Comment

by:BillDL
ID: 36553428
"When I try and print a document ..."
All document types: doc, txt, xls, web page, email, etc, OR is it isolated to specific file types.

Do you use the File > Print option, or do you just click the "print" icon or use Ctrl + P?
Does "BillQuick" show as a printer using the File > Print option?

Looks as though this is the program:
http://www.bqe.com/default.asp
Some PDF manuals and guides here:
http://www.bqe.com/Support.asp?pageId=Home
Perhaps you will find how to disable integration for some tasks by reading the "Integration" documentation.

It is possible that you have the free "Lite" version that is distributed under an affiliate agreement with some other software.

I would imagine that the first place you should be looking is in the program's settings to determine what functions should be tied into this application rather than hunting through file types and printers.
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Accepted Solution

by:
DLockwood earned 0 total points
ID: 36580955
Thanks for all of your feedback.

Turns out that the BillQuick program was not installed under the Administrator account, so the PC was trying to update the current users profile. Once we supplied the BillQuick disk and allowed it to update their profile, the issue stopped.

Strange, very strange. Anyway, problem solved.
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Author Closing Comment

by:DLockwood
ID: 36708091
Resolved the issue myself.
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