IE8 on Win7Pro box, clicking link messes up tab

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ded9

Go to

Default Programs\Set Associations

under protocol ...mailto...make sure its associated with your email client.

Ded9

ded9

Ignore my post it seems johnb6767: has covered it..did not see his comments.

Ded9

ASKER

@john6767 tried the first two suggestions, no change. Visited the link you posted but not sure what to do with it?

@number1 that link describes what is happening, exactly, but how to correct it?

You could try turning off protected mode to see if that helps. It's under Tools, security.

It's better to have protected mode on so you may want to try exempting the email address in your mailto.

http://answers.yahoo.com/question/index?qid=20080729063158AAqteYu

You can try adding the email address to the trusted sites also in Tools, Security.

ASKER

Weird. On the machine I am on, I went to tools, security and unticked the Enable protected mode and that seems to have fixed it. It is not working on the other Win7 box. I followed the same steps and then had her close IE and reopen. Still does it.

ASKER

as for adding the email address to trusted sites, that isn't practical. We have hundreds of various email addresses that show up. It is driven by the vendor page we are accessing in IE8. Thousands of vendors. Anyway, there has got to be something else to look at. Not sure why the fix worked on this box but not on the other. Both are Win7Pro.

Make sure you close all instance of IE. Also adding the address to trusted would be a better solution.

Maybe try clearing the cache or even rebooting the stubborn machine.

OK, I see your point on the email addresses. The wild card didn't work according to that article but maybe Microsoft has fixed it by now. It would be worth a try to add *.domain.com Even that could be difficult if you deal with lots of sites.

ASKER

Any more suggestions? I found that when I unticked "Enable protected mode" it fixed one machine but the other two machines still have the problem. Unticking didn't fix it on those. What else should I look at?

Restating the problem: Win7Pro IE8, where a IE8 page has an email link, when we click the link, an email window launches, but the tab goes blank. We have to hit the back arrow to get the IE8 page to come back. When I unticked "enable protected mode" on one of the machines, that fixed it, meaning I can now click an email link and IE8 retains the browser page and opens a new Outlook email in a new email window. The other two machines still have the problem of the tab going blank when the email link is pressed.

Are you sure you disabled Protected Mode in the same Zone as the first one?

ASKER

Hi johnb6767. I am in IE8, tools, internet options, security, untick "enable protected mode". Is there another place to do this? I am going try something. Well, I tried logging on as admin and changed the setting and it works when logged on as admin. But, when I use persons logon which is a standard user, it still does it even thought it is unticked. So, while logged on to her logon, I tried Start, IE8, run as admin and it worked, but if I run IE8 from her logon by just clicking it (not as admin), the problem persists.

You can enable Protected Mode for EACH zone, which is what I was looking for clarification on....

See this process, to see if you can see the specific Permissions failures.....

Process Monitor
http://www.microsoft.com/technet/sysinternals/utilities/processmonitor.mspx

Save this to the root of C as an Admin, and login the problem user. Do a RunAs with your Admin Credentials to launch it, and then set the the filter at the top to Include "Result" is "Access Denied" then "Include", and then try and recreate the errors by launching the app. Then go look at the logging, and it will tell you where the permissions are restrictive. Once you open those up, keep retrying until you get the desired results....

Keep track of your changes, as they can be scripted to deploy to the other systems......

And I would clikc the Request Attention link at the top to request this thread to be reopened, if the problem still exists....

ASKER

Ok, have a question. Installed Process Monitor. Have the Filter window up and have "Result" "is" but the next area only has "success" or Unknown" as choices. I don't see a "Access Denied". So, I have Result is Unknown Include. What am I missing?

ASKER

I don't know. The only two options for "Result" "is" in the filter window are Unknown and Success. WHen I have Success on it logs so much stuff I can hardly scroll down fast enough to keep up. When I run the filter as Unknown, nothing shows up.

After you select "Result" in the first column, then the next one is "include", and the third one you type in "Access Denied".