bruce_77
asked on
Display Name not changed after amendment
Hi
Running Exchange 2007 SP2 with Outlook 2007 SP2 clients.
We have a mailbox with address NewsPress@mydomain.com, DisplayName is "NewsPress".
On Exchange, store and forward is set for this mailbox to forward all messages to News@partner.com so they can also see these messages. This address is actually an application that holds the messages so our partners can view them later.
All was working fine.
We then changed the DisplayName in Exchange to "Info". But when the mail is received by news@partner.com it still has the original DisplayName we had days ago (NewsPress). They are saying the problem must be on our side. But when I check the actual Exhange mailbox of newspress@mydomain.com, the mails do have the correct DisplayName (Info).
So where is the problem? Although the messages are being received to NewsPress@mydomain.com ok, is it possible that the auto-forwarding that Exchange carries out still uses the old Display Name? Is there any way in the logs to find out which Display Name/ Reply-To address, Exchange is sending the email as?
Running Exchange 2007 SP2 with Outlook 2007 SP2 clients.
We have a mailbox with address NewsPress@mydomain.com, DisplayName is "NewsPress".
On Exchange, store and forward is set for this mailbox to forward all messages to News@partner.com so they can also see these messages. This address is actually an application that holds the messages so our partners can view them later.
All was working fine.
We then changed the DisplayName in Exchange to "Info". But when the mail is received by news@partner.com it still has the original DisplayName we had days ago (NewsPress). They are saying the problem must be on our side. But when I check the actual Exhange mailbox of newspress@mydomain.com, the mails do have the correct DisplayName (Info).
So where is the problem? Although the messages are being received to NewsPress@mydomain.com ok, is it possible that the auto-forwarding that Exchange carries out still uses the old Display Name? Is there any way in the logs to find out which Display Name/ Reply-To address, Exchange is sending the email as?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Check Outlook Nickname .NK2 file for old entry and also review the users attributes via ADSIEDIT to confirm the old content has been updated
ASKER
Hi All
Thanks...
The weird thing is they are saying there isn't a local cache/contact in their application....so is there anyway Exchange has 'cached' the displayname somehow and uses this when it forwards the mail? If I do get-mailbox -identity XXX | fl name, displayname, I get the correct display name (i.e. INFO) listed.
Thanks...
The weird thing is they are saying there isn't a local cache/contact in their application....so is there anyway Exchange has 'cached' the displayname somehow and uses this when it forwards the mail? If I do get-mailbox -identity XXX | fl name, displayname, I get the correct display name (i.e. INFO) listed.
Exchange wouldn't be caching it but the sender's Outlook might be. How are the recipients viewing the email? Ar ethey using Outlook or something else?
JJ
JJ
I think you need to send a mail to another mailbox outside your org to prove if its something your side or theirs.
This is likely an Outlook cache issue. The recipient's Outlook has the old display name cached. If they start typing the old display name, which Outlook pops up the autocomplete suggestion, they can delete it, which will remove it form the cache.
JJ