Display Name not changed after amendment

Posted on 2011-09-16
Medium Priority
Last Modified: 2012-05-12

Running Exchange 2007 SP2 with Outlook 2007 SP2 clients.

We have a mailbox with address NewsPress@mydomain.com, DisplayName is "NewsPress".

On Exchange, store and forward is set for this mailbox to forward all messages to News@partner.com so they can also see these messages. This address is actually an application that holds the messages so our partners can view them later.

 All was working fine.

We then changed the DisplayName in Exchange to "Info". But when the mail is received by news@partner.com it still has the original DisplayName we had days ago (NewsPress). They are saying the problem must be on our side. But when I check the actual Exhange mailbox of newspress@mydomain.com, the mails do have the correct DisplayName (Info).

So where is the problem? Although the messages are being received to NewsPress@mydomain.com ok, is it possible that the auto-forwarding that Exchange carries out still uses the old Display Name? Is there any way in the logs to find out which Display Name/ Reply-To address, Exchange is sending the email as?

Question by:bruce_77

Accepted Solution

Tickorama earned 2000 total points
ID: 36551086
So you made this change on the active director attribute?

Is it possible that the old email address is a contact on the partner side, and the name is being displayed from there local contacts list?

If you send a mail that mailbox to your hotmail account what is the display name?
LVL 37

Expert Comment

by:Jamie McKillop
ID: 36551178

This is likely an Outlook cache issue. The recipient's Outlook has the old display name cached. If they start typing the old display name, which Outlook pops up the autocomplete suggestion, they can delete it, which will remove it form the cache.

LVL 13

Expert Comment

ID: 36551411
Check Outlook Nickname .NK2 file for old entry and also review the users attributes via ADSIEDIT to confirm the old content has been updated
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!


Author Comment

ID: 36551594
Hi All


The weird thing is they are saying there isn't a local cache/contact in their application....so is there anyway Exchange has 'cached' the displayname somehow and uses this when it forwards the mail? If I do get-mailbox -identity XXX | fl name, displayname, I get the correct display name (i.e. INFO) listed.
LVL 37

Expert Comment

by:Jamie McKillop
ID: 36551616
Exchange wouldn't be caching it but the sender's Outlook might be. How are the recipients viewing the email? Ar ethey using Outlook or something else?


Expert Comment

ID: 36551833
I think you need to send a mail to another mailbox outside your org to prove if its something your side or theirs.

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

What is the biggest problem in managing an exchange environment today? It is the lack of backups, disaster recovery (DR) plan, testing of the DR plan or believing that it won’t happen to us.
The Exchange database may sometimes fail to mount owing to various technical reasons. A dismounted EDB file can be the source of many Exchange errors including mailbox inaccessibility for users. Resolving the root cause of mounting problems becomes …
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
To export Lotus Notes to Outlook PST or Exchange and Domino Server files to Exchange Server or PST files with ease, go for Kernel for Lotus Notes to Outlook conversion tool. Through the video, you can watch the conversion process. A common user with…

621 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question