Solved

“Browse” button in Internet Explorer 8 takes a long time to respond

Posted on 2011-09-16
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Last Modified: 2012-08-14
We use efax to FAX documents, one of our computer is taking a very long time (5 min) to show document after selecting the “Browse” button in Internet Explorer 8. This does not happen when using Mozzilla on same computer with same logon profile.
I have cleaned all temp files, cookie, browsing history, restored advances settings,Enabled Active scripting, uninstalled and reinstalled Internet Explorer 8. None of this has helped.

Any suggestions other then using Mozzilla?
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Question by:NLITech
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Author Comment

by:NLITech
ID: 36551672
This problem started two days ago after Windows Update.
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LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 36551752
I would run this Microsoft Fix it's:
http://support.microsoft.com/mats/ie_performance_and_safety/en-us
http://support.microsoft.com/mats/ie_freezes_or_crashes/en-us
http://support.microsoft.com/kb/923737/en-us

I'm sure the first link will solve your problem. If not try the other two. Read exactly what the fixit's are doing.
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LVL 50

Expert Comment

by:jcimarron
ID: 36551903
NLITech--There is a good possibility one of the Updates caused the problem.  
Run System Restore to a time before you installed the Updates.  
If that solves the problem you will have to reinstall all the Updates.  This time do it one at a time to see which one causes the problem.
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Expert Comment

by:jcimarron
ID: 36551936
NLITech--Perhaps of help, though it duplicates some things you already did.
http://windows.microsoft.com/en-us/windows/help/internet-explorer/slow-five-tips-to-boost-performance
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Author Comment

by:NLITech
ID: 36552325
I appreciate your help, and look forward to trying the suggested solutions. The user has left for the day and I do not have the problem with my user profile. So I will not be able to try the solutions until Monday.
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Author Comment

by:NLITech
ID: 36560901
Thank you for your help. I did get a chance to try all of the suggestions, unfortunately none worked. Because I cannot reproduce the problem with my logon profile, I am going to delete her local profile and build a new one. I will let you know if that worked.
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Accepted Solution

by:
NLITech earned 0 total points
ID: 36945859
Deleting the local profile worked to solve the problem
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Author Closing Comment

by:NLITech
ID: 36972741
Deleting the local profile worked to solve the problem
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More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

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