Iphone user cannot connect to Exchange 2003 Server
Posted on 2011-09-16
I have a user who just recently requested to have their iphone be setup on our exchange server. ( We are running exchange 2003 Sp2) For some reason I can not get their iphone to connect to our exchange server. I go through all the steps and the veryifying is a success, but when I try to check for mail I get the following message: "Cannot get Mail The connection to the server failed" We have about 20-25 users who have Iphones on our exchange server and NEVER had a problem. I thought it might be the iphone, so I tried it on two different iphones and an itouch and still it does not work. I checked the activesync settings on the exchange server and everything is set correctly. I can log into the user's OWA outside the network with no problem. I checked all their AD settings against a user who does not have a problem. I checked the event logs, but I can't find anything related to the active sync. The other thing you should know I just moved all our mailboxes over to a new exchange 2003 server, but I did not think this would be the problem because all my other iphone users are not having any issues. Please help!!