Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Sent Mail Disappeared

Posted on 2011-09-16
4
Medium Priority
?
889 Views
Last Modified: 2012-05-12
Hello,

Some of our HR Director's sent items disappeared this morning. He reported the problem and I went to watch.

I sent myself a test item. The item appeared in the Sent folder and in my inbox. About 30 seconds later, the item simply vanished out of the Sent folder (it remained in my inbox). It was a bit disconcerting.

A restart seems to have fixed the problem (without restoring vanished items) but he's a bit concerned that the problem may occur again without him knowing. Because I have no idea what caused the problem, I have to agree with him.

Any ideas?
0
Comment
Question by:ecshelpdesk
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 5

Accepted Solution

by:
ErikCamacho earned 2000 total points
ID: 36551891
Try turning off filters and or rules first

View\Current view\customize current view.

Tools\ rules

Also see if you can open webmail or his profile elsewhere and get the same results
0
 
LVL 1

Author Comment

by:ecshelpdesk
ID: 36552051
I reset the current view and I have checked the webmail. They are not present. There are no active rules re: Sent Items.
0
 
LVL 5

Assisted Solution

by:ErikCamacho
ErikCamacho earned 2000 total points
ID: 36552064
From webmail, do you see new messages?
Are they running cached mode?
If so turn off cached mode to see if the prolem persists.
If so delete OST file and let outlook rebuild
0
 

Expert Comment

by:NewsIT
ID: 37222459
We are experiecing the same issues  and what was suggested does not resolve our issue.
the user does not have filters or rules applied to sent.
we've rebuilt the profile on many occassions and issue still persist.
when logged into OWA - it happens there as well(messages deleted from sent mail).

the view is default and hasn't been changed.
we even had the user try a different machine, and same thing.

user will reset pwd shortly--maybe that will work?
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
This month, Experts Exchange sat down with resident SQL expert, Jim Horn, for an in-depth look into the makings of a successful career in SQL.
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question