User connects from home using RDP to his computer at the office, he wants to see tax forms especially all the liens and boxes (user is a CPA) , office has a windows 2008 server, user computer in the office is a windows 7 machines.
User computer at home is also a windows 7 machines.
The problem: the user does not see the lines and boxes in the forms. I have tried to remote to this user computer at work from different locations but the same problem happens all the time.
The user doesn't have that problem when he uses GOTOMYPC , but he wants to use RDP. I am going crazy with this... anyway...
What I have done:
1) When I start the RDP session (mstsc) I click in Options, within the tab "Experience" I selected the connection Lan, which allows all the features. (However, I can't see all the lines and boxes that I see when I access through KVNC)
2) I have tested using a high speed connection -problem the same
3) I was thinking to upgrade the mstsc.exe to 7.0 as I found in this article:
But it says that it already comes installed in Win 7
4) I have tested form different remote locations and the problem is the same.
I appreciate that you read until this point, I have told the user that he should use an alternative solution *gotomypc* that works, but he again wants to use RDP.
Somebody that can help?