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SBS 2003 Exchange public folders not appearing on Outlook 2010

Posted on 2011-09-16
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Last Modified: 2012-05-12
Hello,

We use SBS 2003 for our file server and Exchange hosting duties. We DO NOT use Exchange for anything other than internal shared contacts and calendar. Our email goes through a third party using POP3 and it works fine.

We just received a new computer with Microsoft Outlook 2010. I added the POP3 email account and that works great, however when I add the Microsoft Exchange account it validates the server and login name, but upon opening Outlook and attempting to open the Pubic Folder I get an error so it must not be connecting.

When right clicking the task bar Outlook icon and checking the network status to the Exchange server it reports "disconnected" and it will not connect.

What should I do to resolve this problem as all our Office 2003 and 2007 clients operate great.
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Question by:tacshose1
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Expert Comment

by:DMTechGrooup
ID: 36554284
Is the new computer Windows 7 Pro or Home?  Can you provide some screen shots of the account settings page and any errors?
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Author Comment

by:tacshose1
ID: 36554452
It is Windows 7 Pro 64bit
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Author Comment

by:tacshose1
ID: 36568431
How should I add the Exchange account? Perhaps I am adding it wrong.

In MAIL under control panel I am adding the account but keeping my pop3 account default.

The Exchange account is going to an OST file while my pop3 is setup to his the Outlook PST file.
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Author Comment

by:tacshose1
ID: 36568512
Outlook 2010 Error after adding Exchange account uncached
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Accepted Solution

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DMTechGrooup earned 500 total points
ID: 36570158
Why not set up both to go to the same PST?  Can you provide  screen shot of your account settings page?
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Author Closing Comment

by:tacshose1
ID: 36577484
Having it set to go to a PST instead of the default OST file fixed it.

AWESOME!
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Author Comment

by:tacshose1
ID: 36577515
FYI I kept "Use cached Exchange mode" OFF

This is a definite bug as this should not happen.
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