Dial plan questions for goautodial vicidial predictive dialer
Posted on 2011-09-17
Hi, I've got a goautodial setup and have 2 carriers to load balance the traffic.
Say if we have a lead which we upload as 387461111 (some number for example in Australia)
Carrier A accepts the following format 61xxxxxxxxx, so 61387461111 would go through.
Carrier B accepts 0xxxxxxxxx, so 0387461111
How would I modify the dial plan at the carrier's settings to cater for this?
What I want to do is add 61 for the carrier A and then add a 0 for carrier B
Considering that vicidial seems to add a prefix (from the campaign) and also the country code, I'm not sure how to tackle this.