?
Solved

Why does my DVD drive not work?

Posted on 2011-09-17
10
Medium Priority
?
256 Views
Last Modified: 2012-05-12
I have a DVD ROM drive in my computer.   It shows up as a drive letter in y Computer, but when I put in a DVD or CD, it does not play the disk.
0
Comment
Question by:DoctorK12008
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
10 Comments
 

Expert Comment

by:macattack78
ID: 36554154
I am assuming you are using a Windows machine, is that correct? Have you tried opening my computer and double clicking on the Y drive? This should auto open Windows Media Player or third party media app and your DVD will start playing shortly thereafter.
0
 
LVL 38

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 36554158
Can you see the disc contents when opening your (Y) driveletter in the windows explorer?

Do you see any related errors in the Windows event log, category system or application?

Is this a newly installed drive or did it just stop working?
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 36554243
Does it show up in Device Manager with a Yellow Exclamation Mark? If so, it may need to be reset. We need to know the operating system in this case. ... Thinkpads_User
0
Veeam Task Manager for Hyper-V

Task Manager for Hyper-V provides critical information that allows you to monitor Hyper-V performance by displaying real-time views of CPU and memory at the individual VM-level, so you can quickly identify which VMs are using host resources.

 

Author Comment

by:DoctorK12008
ID: 36554262
Wndows XP Professional Service pack 3.

There is nothing in the event log to coincide with the failure to read the disk.   When I double-click the drive letter in My Computer, a message appears to say "Please insert a disc in drive D".
0
 

Author Comment

by:DoctorK12008
ID: 36554268
It shows up normally in device manager.
0
 
LVL 97

Accepted Solution

by:
Experienced Member earned 2000 total points
ID: 36554279
If it shows up normally in Device Manager, the Drive itself may be faulty.

Good test:  Find a bootable CD, turn of the machine, and attempt to boot from the CD. If it won't boot with a bootable CD, the drive itself would appear to be faulty. ... Thinkpads_User
0
 
LVL 49

Expert Comment

by:dbrunton
ID: 36555599
If it does boot (look at thinkpads_user's post) then you may have an Upper or Lower filters problem.

See http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us for more information.
0
 
LVL 34

Expert Comment

by:Michael-Best
ID: 36555661
This free software may indicate what is wrong with your settings or drive.
Nero CD-DVD Speed
http://nero-cd-dvd-speed.en.softonic.com/
0
 

Author Closing Comment

by:DoctorK12008
ID: 36566848
Thank you.   Simple answer.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 36566861
You are most welcome and I was pleased to assist. ... Thinkpads_User
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Each year, investment in cloud platforms grows more than 20% (https://www.immun.io/hubfs/Immunio_2016/Content/Marketing/Cloud-Security-Report-2016.pdf?submissionGuid=a8d80a00-6fee-4b85-81db-a4e28f681762) as an increasing number of companies begin to…
Many businesses neglect disaster recovery and treat it as an after-thought. I can tell you first hand that data will be lost, hard drives die, servers will be hacked, and careless (or malicious) employees can ruin your data.
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question