Solved

Windows 7 repair attempt resulting in all personal files GONE

Posted on 2011-09-17
5
277 Views
Last Modified: 2012-05-12
My client's Win7 laptop would not boot after an auto  Windows update attempt. She then attempted to do a 'system repair' (not with Win7 disk... but feature built into the system - (HP Pavilion DV6).

Part of this 'repair process' asked for a DVD-R  for  personal files backup. The DVD was not recognized ... At this point I'm not sure what the client did (may have hit the power button ?)

I have installed the drive in another system to backup. All folders under 'User' are BLANK.

Any insights? Should I try an 'undelete' program?

HELP !
0
Comment
Question by:bushman89
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 30

Expert Comment

by:ded9
ID: 36554205
You need to take ownership of the users folder in order to view the files.


http://www.blogsdna.com/2159/how-to-take-ownership-grant-permissions-to-access-files-folder-in-windows-7.htm



Ded9
0
 
LVL 54

Accepted Solution

by:
McKnife earned 250 total points
ID: 36554280
Hi.
@ded9 No, altering the NTFS rights ownership would already be suggested automatically when he had tried to open the profile folder (At least if connected to vista or 7. If on xp or if he would not have agreed to edit those permissions ->access denied). If empty, then the files are gone.
@bushman: yes, try undelete software.
0
 
LVL 30

Expert Comment

by:ded9
ID: 36554283
Search for windows.old or search for .docx files in the computer.


Ded9
0
 
LVL 30

Assisted Solution

by:ded9
ded9 earned 250 total points
ID: 36554286
The files might be backed up the hp hidden partition ...so pl check there.



Ded9
0
 

Author Closing Comment

by:bushman89
ID: 36554771
HP recovery partition was being utilized. During the data backup phase DVD-R was inserted but not recognized. Client hit the Restore 'cancel' at this point. All files confirmed LOST .....

NTFS undelete found nothing. No Window.old folder. Win7 search for .doc, .docx .pdf found nothing on main and recovery partitions.
0

Featured Post

Simple, centralized multimedia control

Watch and learn to see how ATEN provided an easy and effective way for three jointly-owned pubs to control the 60 televisions located across their three venues utilizing the ATEN Control System, Modular Matrix Switch and HDBaseT extenders.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
I designed this idea while studying technology in the classroom.  This is a semester long project.  Students are asked to take photographs on a specific topic which they find meaningful, it can be a place or situation such as travel or homelessness.…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question