asked on

Windows 7 repair attempt resulting in all personal files GONE

My client's Win7 laptop would not boot after an auto Windows update attempt. She then attempted to do a 'system repair' (not with Win7 disk... but feature built into the system - (HP Pavilion DV6).

Part of this 'repair process' asked for a DVD-R for personal files backup. The DVD was not recognized ... At this point I'm not sure what the client did (may have hit the power button ?)

I have installed the drive in another system to backup. All folders under 'User' are BLANK.

Any insights? Should I try an 'undelete' program?

HELP !

ded9

You need to take ownership of the users folder in order to view the files.

http://www.blogsdna.com/2159/how-to-take-ownership-grant-permissions-to-access-files-folder-in-windows-7.htm

Ded9

ASKER CERTIFIED SOLUTION

McKnife

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

ded9

Search for windows.old or search for .docx files in the computer.

Ded9

SOLUTION

ded9

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

bushman89

ASKER

HP recovery partition was being utilized. During the data backup phase DVD-R was inserted but not recognized. Client hit the Restore 'cancel' at this point. All files confirmed LOST .....

NTFS undelete found nothing. No Window.old folder. Win7 search for .doc, .docx .pdf found nothing on main and recovery partitions.