Solved

unable to rdp to a server

Posted on 2011-09-17
5
379 Views
Last Modified: 2012-05-12
I've had a few servers that when I try to RDP to a server I get an error message that says unable to logon because the terminal server is busy processing a logon or disconnect. If I reboot the server then it starts working again. From my research it looks like it's something wrong with the winlogon process. What would be the root cause of this and what would be a good fix that wouldn't interrupt service to anyone else?
0
Comment
Question by:knfitz
5 Comments
 
LVL 10

Expert Comment

by:acbxyz
ID: 36554333
One reason could be that the remote logon is disabled.
change logon /query
change logon /enable

Open in new window

Can you still connect to your server using telnet on port 3389 to ensure there is no general service or firewall problem?
0
 
LVL 5

Expert Comment

by:warddhooghe
ID: 36556932
Years back I had this problem appearing randomly on several of our Wind 2003 Terminal Servers. I believe this was fixed/patched with Service Pack 2.
So, my suggestion is to update to latest service packs of OS and check if all running software is also up to date.
It doesn't hurt updating drivers too in that process.
Ofcourse this suggestion requires service interruption and a reboot.

Other possible root causes:
big roaming or partly redirected profile. (Big >= 50mb)
system disc full
big software installations pushed by GPO
loginscript or logoff script that contains instructions that are no longer possible. (like copying a file from a server that no longer exists)
0
 
LVL 10

Expert Comment

by:scriven_j
ID: 36560944
If you get this problem then connect to RDP using admin:-

 
mstsc /v:servername /admin

Open in new window


From there you can kill the connections using Terminal Services Manager
0
 

Author Comment

by:knfitz
ID: 36568096
the server is up to date, I'm able to rdp sometimes but not others. we're not using roaming profiles. the system disk is not full. we don't use login scripts. nothing is being installed. any other ideas?
0
 
LVL 5

Accepted Solution

by:
warddhooghe earned 500 total points
ID: 36568460
anything eating up cpu or memory while in this state? you can find out remotely via performance monitor
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
Why pager replacement is still an issue OnPage has what some might call a “hate/hate” relationship with pagers. Not much room for love. As we see it, pagers are an antiquated bit of technology. Pagers are dinosaurs which, like most dinosaurs, sho…
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

789 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question