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MS Word 2010 - Mail - Envelopes - Default Settings Not Saving

Posted on 2011-09-17
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Last Modified: 2012-05-12
In addressing Envelopes for printing, the initial default settings for the return address will not save after they are changed and the button pushed to make these the default settings.  MS Word 2010 gives the acknowledgement screen concerning the new defaults, but when I go back to print another envelope, the old settings remain.  How do I set the defaults for these specific settings, or is there a place in the registry that it can be set.
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Question by:Cook09
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Ingeborg Hawighorst (Microsoft MVP / EE MVE) earned 500 total points
ID: 36555511
Hello,

I cannot recreate the problem in my system (XP and Word 2010). I can change the return address and the settings stick, even after closing Word 2010 without saving.

The setting for the return address is stored in the registry, at

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data

But there's lots of other data stored in that key, so mucking around with it will most certainly ruin your day.

You may try a repair install of Office, since the behaviour you describe is certainly not normal.

Are you running any tools to clean the registry? cclean or the like? These may interfere with the registry changes Word is attempting when you change the return address.

cheers, teylyn
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Author Comment

by:Cook09
ID: 36581825
teylyn,

I looked at HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data and the information to be saved is obviously those that are in Hex.  Everything else seems to look fine.  The only hesitancy I have with doing a repair, is since I have moved Temp Files, some User Folders, etc. to another drive, what the repair may do to what is set up.  Yes, I do have it backed up and could restore.  The other question is whether this information is actually stored in the registry or could it be in an application temp, that it may not be able to find?

Ron
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Author Comment

by:Cook09
ID: 36582538
teyln,
It must have been something specific to the document that I was re-using as a quasi-template.  By chance I found this:

http://www.gmayor.com/changing_envelope_layout.htm

Which is rather straightforward and basic, but in going through it step-by-step, I started with a new document.  When I then went to another new document the styles were correct.  When I went to one of the older ones, they were not as I set them up.  Just in case, I added both to Quick Styles.  

I'm still a little confused on why the older documents dialog box would not reflect the new style when selected from the ribbon? Although, as I check, the Envelope Quick Style is not there.  I'll have to work on that.  Well, at least new documents seem to work okay now.

Ron

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Author Closing Comment

by:Cook09
ID: 36587594
teylny,
Thanks for your initial help with this.  It at least got me thinking and showed me where to look if I any further issues.
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