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hp support site does not work

Posted on 2011-09-17
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Last Modified: 2012-05-12
when i go to HP support site  http://www8.hp.com/us/en/support-drivers.html
and i clikc on the drivers icon - or others, nothing happens
i saw once in the lowerleft corner appearing javascript void(0)
can any one help here??
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Question by:nobus
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hopeleonie earned 150 total points
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It's also not working for me right now. In Compatibility View you can download drivers.

How to:
http://windows.microsoft.com/en-US/windows7/why-do-some-webpages-look-incorrect-in-internet-explorer-9
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by:Joe Winograd, EE MVE
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I get the same thing, but the screen works fine. Just enter your model number in the search box and click the SEARCH button. Regards, Joe
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by:nobus
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ok - that's a nice workaround hopeleonie & joe
i'll wait a couple of days to see  if more pours in, before closing
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by:Dave Baldwin
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Works fine for me in IE8, Firefox, and Chrome.  IE is kind of slow though.
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by:hopeleonie
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LOL!

Hi Nobus

didn't see that you are asking the question. Because that i post the how to... Sorry for that :-)
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by:nobus
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nothing to be sorry about - i did not research it in depth
but it still did not answer the WHY it does not work in IE9
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by:hopeleonie
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Maybe they are doing some maintenance work or forget IE 9 after the work. Last week i was able to download drivers with IE 9...
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by:Joe Winograd, EE MVE
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My previous post was based on FF6.0.2. I just tried it in IE9.0.8112.16421 and GC14.0.835.163m. Both worked perfectly. I then tried it again in FF6.0.2 and that worked perfectly, too. So I'm beginning to think you just caught it at a bad time. Regards, Joe
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by:nobus
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i had it last week also -seems something wrong with the site to me...
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by:hopeleonie
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On IE 8.0.6001.18702, GC14.0.835.163m and FF6.0.2 it's working everytime. Only on IE 9 it's not working! Tried this every hour.
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by:nobus
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tx hopeleonie - confirms what i was saying
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by:ded9
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Install latest version of flash, java, and silverlight addon for internet explorer and check.

If still no go then boot the computer in safe mode with networking ...browse the HP website...if it works then problem might be caused by your security software...might have to uninstall security software.



Ded9
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by:nobus
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what security software are you referring to ?
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by:ded9
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Antivirus of firewall software


Ded9
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by:nobus
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i have no firewall
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by:ded9
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Did u try safe mode with networking and the other steps that i have mentioned


Ded9
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by:nobus
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why should i?  since you posted it for the security software, that i don't have? plse explain
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by:ded9
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You said that i have no firewall...what about antivirus...

As part of troubleshooting try safe mode with networking..post result.




Ded9
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by:nobus
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it worked when booted in safemode
but i also works now (more or less) in normal mode
seems something to be with ie9

tx all
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