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Timeclock Plus

Posted on 2011-09-17
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Last Modified: 2012-12-26
I am installing Timeclock plus 4.2 and everytime I go to start it once I have loaded everything from the disc I keep getting an error that says time clock plus could not be opened.  Do you want to reconfigure your settings?  When I click on yes something with the sql comes up and I hae tried every option.  Any ideas what is stopping this program from opening?
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Question by:betty44
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8 Comments
 
LVL 9

Expert Comment

by:Lance_P
ID: 36556162
Whats the Operating system that you are using? Why not install the latest version ? you can get it from Time Clock Plus support. This should solve your issue.
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Author Comment

by:betty44
ID: 36556781
I am using Windows 7.  What do you mean the latest version?  The latest version of what?  I just bought this one.  I want to say it has something to do with the sql or something.  There has to be something that I just need to change in the computer or something to make this work I just can't figure it out and looking for your help.  I really wanted to get this going for the employees that are coming in for their shift today
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LVL 9

Expert Comment

by:Lance_P
ID: 36556813
right click on the shorcut and choose run as 'administrator' then try to configure SQL.
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Accepted Solution

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betty44 earned 0 total points
ID: 36556828
I figured it out!  In case you ever get a questions like this again, here is the answer:
Step by Step

Open Database Manager.
Highlight the TimeClock Plus database.
Click Edit.
Click Grant Access.
Click New User.
Next to User Id, enter tcuser.
Enter a password and click OK.
Highlight tcuser in the list.
Click Grant.
Click Yes to each role (db_tcuser, db_tcadmin, etc.).
Click OK after reading that the User has been granted access.
Click Close.
Click Close again to close Database Manager.
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LVL 9

Expert Comment

by:Lance_P
ID: 36556877
Usually the default admin is granted all the privileges when you install the database. I assume you are trying to use a different user to access the database who was not authorized. Glad you figured it out. You can ask the op's to close the question and refund the points.
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Author Closing Comment

by:betty44
ID: 36591665
I found my own solution
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Expert Comment

by:Jerrod-Bugota
ID: 36598937
To Betty44,

Did you need anymore help with this? I am very familar with the SQL connection settings used by the TimeClock Plus software. Let me know if there is anything I can help with.

Jerrod-Bugota
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Expert Comment

by:SqueezeOJ
ID: 38721579
Even after following these instructions I often had trouble at login.  What would happen is the WinRemote program was in my Startup programs so, on login it would run and fail, asking to reconfigure the database.  I found that hte database was always fine and if I simply waited a few seconds before starting WinRemote it would always work.  So, I created a very short .bat file that waits 60 seconds before starting WinRemote.  Now it works fine.
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