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Blank Emails SBS 2011 possibly AVG

Posted on 2011-09-18
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Last Modified: 2012-05-12
EE,

Have very recently, moved from SBS 2003 to SBS 2011. Everything is pretty much set-up and fine.

AVG business  Internet 2012 is running on the server doing AV and Email, also was running on old SBS 2003 server.

The next day users begin rec'ing emails as normal, however some (4 for one user, 1 for another that I know about so far) are blank (some internal so external). From and subject fields are fine, just the message body is blank.

One good example is, I sent an email to 12 (internal) users, 1 of the users its blank, 4 others (that I’ve checked so far) its fine. Looked at the email headers and the only difference is at the start of the header:

[GOOD ONE]
Received: from servername.mycompanydomain.local ([XXXX::XXXX:dbd3:43d2:606d]) by servername..........etcetc

[BLANK ONE]
X-Antivirus: AVG for E-mail
Received: from servername.mycompanydomain.local ([XXXX::XXXX:dbd3:43d2:606d]) by servername..........etcetc

So I presume that AVG has something to do with this, but why one user and not the other, and the email was clean, because I sent it. Looked through AVG scan results for email on the server, and there’s no mention of it.

I'm lost.

Thanks
Joe
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Question by:joefolkes
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Expert Comment

by:Cliff Galiher
ID: 36557482
I know avg has several problems on SBS. You can remove it or escalate it through their support, but I haven't seen a community fix posted in any of the communities I participate in and monitor regularly.

-Cliff
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Author Comment

by:joefolkes
ID: 36557543
Is this a common problem?
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Accepted Solution

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Cliff Galiher earned 500 total points
ID: 36557577
Sporadically so, yes. Not consistent, but also not the first time I've seen it either.
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Author Comment

by:joefolkes
ID: 36563373
Not great news then.
Though i have found a small fix for at least one user. This user was a remote user and as such i had setup AVG which wasnt connected to the SBS AVG, this user-side AVG was scanning the incoming emails again, this did when i tested one email make it blank, hence removing the "Email Scanner" stopped the blanking.
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Author Closing Comment

by:joefolkes
ID: 36563375
Best I'm goigg to get
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Expert Comment

by:dianyk
ID: 37832774
I can confirm that the AVG free antivirus 2012 deleted message body sporadicly
 in our SBS 2011 enviroment.


One user on the company had AVG free 2012 with email scanner, wich removed email message body from inbox. Unfortunately the user also had another users mailbox viewable in outlook, wich AVG 2012 sporadicly removed message body from.

The AVG anti-virus was quickly removed, and the problem was solved.
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