Solved

BTTray.exe - Unable to locate component

Posted on 2011-09-18
9
1,415 Views
Last Modified: 2012-05-12
I had problems after upgrading the software belonging to  Logictech MX5000 Keyboard/Mouse combo.
After the upgrade the neither the mouse or the keyboard worked.
When the computer starts up the following message is displayed:

BTTray.exe - Unable to locate component
This application has failed to start because BtBalloon.dll was not found. Reinstalling the application may fix this problem.

Windows XP SP3

How can I get rid of this message?
Thanks!
0
Comment
Question by:Elton Brown
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +1
9 Comments
 
LVL 27

Expert Comment

by:Dr. Klahn
ID: 36558367
Connect a PS/2 or USB keyboard and mouse to the afflicted system so that there is normal HID access.

Download a copy of the free version of Revo Uninstaller and use it to uninstall the Logitech software in aggressive mode.

Go back to the original version of the Logitech software and reinstall it.  Shut down.  Disconnect the PS/2/USB keyboard and mouse.  Restart.  If the problem is alleviated, do not try to upgrade the software again.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 36558368
Check to see if this File is in the C:\Windows\System32 directory.  

Also, Start>run>CMD

Type the words 'set path', no qoutes. Make sure that C:\windows\system32 is listed.

0
 
LVL 1

Author Comment

by:Elton Brown
ID: 36558554
Hello DrKlahn!

I completed your suggestion. After I rebooted I received the following message again:

BTTray.exe - Unable to locate component

This application has failed to start because BtBalloon.dll was not found. Reinstalling the application may fix this problem.



0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Author Comment

by:Elton Brown
ID: 36558567
Hey johnb6767!

I can't find the file BtBalloon.dll.
0
 
LVL 27

Expert Comment

by:Dr. Klahn
ID: 36558881
There are numerous discussions of this problem on the net, but nobody seems to have a clear solution for it.  The most illuminating comments I found relate to a very similar situation discussed at this forum.  It appears that the only solution is to roll back through restore points until the problem is alleviated, and then not download any updates.
0
 
LVL 2

Expert Comment

by:Plamen Penev
ID: 36560132
It is a corrupted instalation of Bluetooth software. Use CCleaner to Uninstall the corrupted software if it fails, CCleaner have menu for enabling/disabling startup items. Install CCleaner, on the left click Tools then Choose Startup , find BTTray.exe(sometimes the name have a directory path before it) in the list on the right and delete it. Also in the tools menu is option for uninstalling software, look in the list and If you find something named like a Bluetooth... whatever... -> Uninstall it.

Link for CCleaner -> HERE
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 36562841
Search the entire c:\windows directory might be in another backup directory...

Perhaps the upgrade of the logitech software didn't complete..

Might try removing it completely, and retry the install.
0
 
LVL 1

Author Comment

by:Elton Brown
ID: 36563447
Sup3rCharged,

I have tried your suggestion and used CCleaner to remove pointers to whatever is from the old installation The computer has rebooted – no errors being displayed on the monitor. But the Logtech procedure that appears to have installed its software gets stuck at 23% when enabling the Bluetooth hub.
0
 
LVL 2

Accepted Solution

by:
Plamen Penev earned 500 total points
ID: 36565086
@cdplayer: Try this:
1. Disconnect the Logitech combo...
2. Uninstall everything related to bluetooth and Logitech.
3. Reboot
4. Clean your computer with CCleaner, registry, temp files... etc.
5. Reboot.
6. Read and perform the steps in the installation manual of the Logitech combo and follow them exactly as they are written.

Other option: Maybe something is not switched on. Some periphetal devices have a connect button which you have to press during the instalation.

Hope this helps! :)
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Altiris v7.5 and Microsoft Hyper-V Software Patching 2 78
No More local names in the certificate starting November 2015 4 129
no display on laptop 5 84
What is this Task? 4 148
cPanel is a Unix based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site. cPanel utilizes a 3 tier structure that provides functionality for administrators, rese…
Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question