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windows can't add open printer

Posted on 2011-09-19
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Last Modified: 2012-05-12
Hello,

we have sbs 2011 and i have install some printers like cannon 3580i and hp M3027.
I works fine but since yesterday after rebooting the server.
My printer desappears from the device and printer folder, the only icons that we can see is the generic non-pnp and usb devices(standaard icon)
The printerspooler is stopped and if i start the printerspooler and i click on add printer then i get a message "windows can't open add printer" and then the printerspooler stopped.

I hope some can help me with this problem.

Regards,

Chaly
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Question by:xof64
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14 Comments
 
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Expert Comment

by:Hendrik Wiese
ID: 36558606
I think that this is an HP issue.

Try the following fixes:

1. Run the Fix it at this page: Printing Problems and Printing Errors
2. Also run the Fix it here: Troubleshoot printer problems

You can also try to reinstall the latest drives for your HP.
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Expert Comment

by:AJS2011NZ
ID: 36558964
One of the installed printer drivers is causing the spooler to crash. Check the eventlog, there will likely be an error from one of the printers. I suspect the driver is incorrect.
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Expert Comment

by:vargabalazs
ID: 36559042
Stop the printer spooler,
Delet the files from the c:\windows\system32\spool\PRINTERS folder (make a backup)
Start the print spooler.
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Author Comment

by:xof64
ID: 36559187
Hallo HendrikWiese,

Fix it tools does not work on SBS 2011

Is there a similar  tool for SBS 2011?

Regard,

Chaly
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Expert Comment

by:Hendrik Wiese
ID: 36559255
Will look around and revert back
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Expert Comment

by:Hendrik Wiese
ID: 36559263
Have you tried installing the latest HP Drives?
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Author Comment

by:xof64
ID: 36564989
Yes, for HP printer and for the Cannon printer

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Expert Comment

by:Hendrik Wiese
ID: 36565079
Do me a favor and completely remove the current drivers and re-install the new one?
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Author Comment

by:xof64
ID: 36571912
Ok, i cannot remove the printer because i can't see the printers in the device and printer folder.

So is it enough to remove the files in c:\windows\system32\spool\PRINTERS folder as vargabalazs: suggested?

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Accepted Solution

by:
vargabalazs earned 500 total points
ID: 36571949
If you deleting that files, the printers are remaining...
the system generate new files...
and if it's don't help you, you can replace the original files...
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Author Comment

by:xof64
ID: 36572619
Ok, thank you all for you answer.
I'll try it.

Bytheway, vargabalazs when you say make a backup first, do you the whole server backup or just the files i'm deleting?

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Expert Comment

by:vargabalazs
ID: 36572732
just the files what you delete (or dont delet, just move to another folder)
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Expert Comment

by:vargabalazs
ID: 36707880
did he manage to repair it?
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Author Closing Comment

by:xof64
ID: 36973214
Thank you all
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