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Unable to view mail queue with viewer

HI, i am getting a funny error here and need some help. please see screenshot Screen shot
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ablsysadmin
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ablsysadmin
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1 Solution
 
Hendrik WieseInformation Security ManagerCommented:
Hi,

I have blogged about this, please see my post by clicking here.

Hope it helps!!
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Hendrik WieseInformation Security ManagerCommented:
So you can install the latest rollup which is 5 and can be downloaded here
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ablsysadminAuthor Commented:
hi, we have  Update Rollup 4 installed
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Hendrik WieseInformation Security ManagerCommented:
As mentioned above, please install Update Rollup 5 for Exchange Server 2010 (KB2407113) and restart your server if possible.
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ablsysadminAuthor Commented:
does this rollup fix this error specifically?
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Hendrik WieseInformation Security ManagerCommented:
2 fixed the issue when I blogged about it, but 5 should also include the update.
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ablsysadminAuthor Commented:
ok, when i get to view the queue it seems i have allot of mail stuck in smtprelaytotirg?

any idea's?
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Hendrik WieseInformation Security ManagerCommented:
There is obviously a relay issue, ensure that you send and receive connectors are setup correctly and that you can telnet to your CAS/HUB server and you to and from your EDGE if you have one.
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ablsysadminAuthor Commented:
i installed RU 5 but the error message still pops up.
please advise
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Hendrik WieseInformation Security ManagerCommented:
Am starting to doubt if the new rollups have the previous updates included. Please try to install the rollup 2 and see if it resolves the issue. As mentioned, at the time that I posted my blog, the update rollup 2 resolved my issue.
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ablsysadminAuthor Commented:
dude, i am on 5 now. so now i need to uninstall down to 1 and reinstall 2 and then up to 5 again?
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Hendrik WieseInformation Security ManagerCommented:
No I don't think you would need to uninstall, just install 2.
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ablsysadminAuthor Commented:
sure?
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Hendrik WieseInformation Security ManagerCommented:
Those are the only files that's missing so yes try it.
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ablsysadminAuthor Commented:
please send me a download link
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Hendrik WieseInformation Security ManagerCommented:
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ablsysadminAuthor Commented:
sorry. already downloading. will install and update
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ablsysadminAuthor Commented:
When trying to install Rollup 2
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ablsysadminAuthor Commented:
this is what i see if i try to install RU2. what am i missing??
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Hendrik WieseInformation Security ManagerCommented:
The screen shot shows rollup 5 although you run rollup 2. Is this correct?
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ablsysadminAuthor Commented:
100%.......
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Hendrik WieseInformation Security ManagerCommented:
Damn, ok let me search some more and get back to you.
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Hendrik WieseInformation Security ManagerCommented:
But in the mean time run the setup after clicking on the rollup 2. Hopefully it updates the required files.
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ablsysadminAuthor Commented:
please and thanks
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ablsysadminAuthor Commented:
any update? starting to think i have to uninstall everything down to RU 1 and reinstall ever one up to 5 again
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Hendrik WieseInformation Security ManagerCommented:
Still have to look around. If you installed 2 (although it shows 5) and it still did not resolve the issue then you might as well try the un-install and re-install.
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ablsysadminAuthor Commented:
trying the uninstall and reinstall of the rollup's . Seems like Ru 1 was never installed. uninstalled 5 down to 2 now. The setup screen is now showing RU2 when i try to install it.

Think i should uninstall 2, install 1 up to five again?
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Hendrik WieseInformation Security ManagerCommented:
Yes, I thinks that would be the best way to go about it. Un-install all rollups and start from 1.
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ablsysadminAuthor Commented:
tought you might say that...........
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ablsysadminAuthor Commented:
so i have 2 hub/cas servers and 2 mailbox servers. should i only apply this action to the hub/cas servers all all of them?
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Hendrik WieseInformation Security ManagerCommented:
All your servers should have the same updates, so it would be best to have it installed on all servers. But you can start by installing it on your Primary HUB/CAS and MBX server and then test if it works.
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ablsysadminAuthor Commented:
Will do. I have two sties. Site A (primary) and site B(DR). Doing the uninstall and install on site B. going to take a while so will update asap
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Hendrik WieseInformation Security ManagerCommented:
No problem I will be waiting
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Hendrik WieseInformation Security ManagerCommented:
As per Microsoft:

To troubleshoot the issue, I suggest you perform the following steps.

1. Restart the Exchange server and verify whether Exchange related services are started successfully.
2. Run EXBPA to check whether there is any error message.
3. Launch Queue Viewer to check the listed queues.

If the issue still occurs, please upload the Event log to the Skydrive ( www.skydrive.live.com ).
Collect Event log
=========================
a. Click "Start", input "eventvwr" (without quotation marks) in the Run command and press Enter.
b. Right click on "Application" on the left frame, choose "Save Log file As"; in the pop-up window, click to choose the Desktop icon on the left frame, input "app" in the "File name" blank, and then click save.
c. Right click on "System", with the same method, save it as "sys".
d. Locate the two saved log files on the Desktop and upload them.

Reference: http://social.technet.microsoft.com/Forums/en/exchange2010/thread/0b309891-4c82-4ed4-81d0-43d9dabf56b4
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ablsysadminAuthor Commented:
almost done with the uninstall and reinstall. where you from? hope i am not keep you from your sleep?

will try the above if the uninstall and install does not work...
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ablsysadminAuthor Commented:
seem like it solved the issue. i also remove the 2003 connector. updating site A now...
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Hendrik WieseInformation Security ManagerCommented:
Nice, I am from South Africa so I posted my last comment at 22h15 to you. Please let me know if it resolved the issue.
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ablsysadminAuthor Commented:
hi, the problem was in our 2003 routing group connector and the olf 2003 server. remove the connector, removed the 2003 server and DONE.

thanks for the assistance.
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