Solved

How to configure Cisco IP Comunicator on a new pc

Posted on 2011-09-19
8
1,338 Views
Last Modified: 2012-05-12
Hi everyone, my customer got a new labtop, they need to move all softwares from the old labtop to the new one, after I tried to install Cisco IP Comunicator on the new labtop, I could not make it work, when I start it I got DBConfig error.
I tried to see if there is a specific config files on the old labtop that I have to copy to the new one, but I could not find anything, I tried also to copy manually the files of Cisco IP Comunicator under Application Data folder of the user on the old labtop, but the result is the same, DBConfig error.
Is there any file or files I have to copy from the old labtop to the new one to get it work on the new one?
0
Comment
Question by:arefone
  • 3
  • 3
  • 2
8 Comments
 
LVL 20

Expert Comment

by:José Méndez
Comment Utility
No, the IP Communicator in the new laptop is enough. However the error on the screen tells you that the MAC address of the device doesnt match the one configured in CallManager.
0
 
LVL 1

Author Comment

by:arefone
Comment Utility
Hi Willy,

I tried also to change the mac address with ChangeMac from www.lantricks.com and I changed it to the same one of the old labtop, same result.
Maybe those softwares who change the mac address do not really change it? Do you know any trust software to change it? or maybe cisco ip comunicator still read the old "original" mac address?
0
 
LVL 20

Expert Comment

by:José Méndez
Comment Utility
No need to use those programs.

Right click on the IP Communicator > Preferences > Network > Device Name > this field needs to match what CallManager has in its database. Do you have access to the CallManager?
0
 
LVL 9

Expert Comment

by:morganmce
Comment Utility
If you still have access to the old PC, you can copy the device name by clicking on preferences (You will either see "Use this device name: SEP0000000" set, or the device name as determined by the network adaptor MAC"

As willlywilburwonka is suggesting, if you don't have access to the old laptop, you can retrieve this information from the CallManager server - just search for the old phone entry and copy the Device Name from the list. (e.g. search by directory number, the IP Communicator entry will be listed as a device model of CIPC)

Hopefully this helps
0
Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

 
LVL 1

Author Comment

by:arefone
Comment Utility
Hi Morganmce,

Yes I do have the access to the both old and new labtop, but I don't have any access to the server of call manager.
On the old pc network preferences, is set to "None", and it works, shall I try to change it on the old one to Device name, copy that name to the new one and try it?

Do you know a good software to change the mac address of nics? I tried to use many but they do not change it.
0
 
LVL 9

Accepted Solution

by:
morganmce earned 500 total points
Comment Utility
That's perfect. On the old laptop you should see the existing device name that the device willl have registered with Call Manager with. On the new laptop, rather than leaving it as the auto-determined device name, you can specify the same device name as the previous installation. This will re-activate the device that was previously registered on Call Manager and preserve the same phone configuration settings etc.


CIPC-IP-Settings.jpg
0
 
LVL 1

Author Comment

by:arefone
Comment Utility
Hi Morganmce,

I will try the solution of Device Name tomorrow and will let you know.

Sorry for being late, but was crazy busy.

0
 
LVL 9

Expert Comment

by:morganmce
Comment Utility
No problem at all arefone, I know the way it is! :)

One point actually - if the new machine is Windows 7, depending on your UAC settings, you may need to close down IP Communicator fully, and then run it as an administrator. (If the options in the screenshot in comment #36579611 above are all greyed out, not running as an admin is the likely cause)
0

Featured Post

Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
If your business is like most, chances are you still need to maintain a fax infrastructure for your staff. It’s hard to believe that a communication technology that was thriving in the mid-80s could still be an essential part of your team’s modern I…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now