?
Solved

iTunes on Windows XP Pro - Freezing and no access to iTunes store

Posted on 2011-09-19
3
Medium Priority
?
541 Views
Last Modified: 2012-08-13
I loaded iTunes 10.4 on a Windows XP Pro laptop (3.5 GB RAM, Core 2 Duo) and experienced persistent freezing.  As soon as iTunes would load, the processor usage would immediately increase to 100%, locking up the machine.  The only fix was to slowly open the task manager and end the iTunes process.

No other applications are freezing, the laptop is free of viruses and spyware.

I downgraded to iTunes 9.2.1, which resolved the freezing issue.  However, the iTunes store (signed in or out) will not load.  The loading bar at the top moves to half way and then stops and the iTunes store never loads.  Clicking the home button on the iTunes toolbar does not load the store.

I ran CCleaner and cleaned up any old iTunes entries.  

I have done the following to try and get the store to work:
Ran the Apple Diagnostics task within iTunes, which successfully verified connectivity
reinstalled after deleting the leftover iTunes folder within the Program Files directory
ipconfig/flushdns
reset the hosts file
verified that I can successfully ping itunes.apple.com from the laptop
verified that I can view the iTunes store from a different computer on the same network

Any ideas on how to connect to the iTunes store?
0
Comment
Question by:TacomaVA
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 2

Accepted Solution

by:
Wild_Tech earned 2000 total points
ID: 36560524
when you went top add/remove programs in control panel, did you also remove bonjour and quicktime? when we were running xp on my campus, we had a few students that had the same issue and we uninstalled everything in the order of:
Bonjour
Quick Time
iTunes
then reinstalled the newest version and authorized the clients computer for their iTunes account. This worked for us.
0
 

Author Closing Comment

by:TacomaVA
ID: 36573811
The steps mentioned above solved my issue.  Thanks!
0
 
LVL 2

Expert Comment

by:Wild_Tech
ID: 36573840
Glad I could help.
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
Viewers will learn the basics of creating custom device Racks in Ableton Live. Place instrument(s) and effects onto a track, and select them all by holding the Shift key and clicking on the device title bars: Group them by typing Command-G (Ctrl-G…
Viewers will learn how to use Macros for greater control over Rack parameters in Ableton Live. Group devices into a Rack by selecting them and pressing Command-G (Ctrl-G on PC): Control-click (Right Click on PC) a parameter to access pop-up menu, …

718 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question