No Outside Email

After creating new employee accounts with email enabled they cannot receive outside email only internal.  When I look at the account properties in AD under the "Email Addresses" tab I notice that only an SMTP and X400 address are created and not the usual CCMail and MS addresses.  Even after creating them manually I still cannot receive outside email.  Am I looking in the wrong place for my problem?
Craig SaboInformation Systems ManagerAsked:
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SteveConnect With a Mentor IT ManagerCommented:
Do you have any third party filtering software/solution in place that would also need to be updated with the new user's details .?
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npinfotechCommented:
If all the old users are still getting external email, may just need to restart the Microsoft Exchange Transport service

control panel > administrative tools > services
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