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cannot start microsoft office outlook. unable to open the outlook window. The set of folders could not be opened. the server is not available. contact your administrator if this condition persists.

Posted on 2011-09-19
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Last Modified: 2012-05-12
cannot start microsoft office outlook. unable to open the outlook window. The set of folders could not be opened. the server is not available. contact your administrator if this condition persists.
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Question by:rmj6969
12 Comments
 

Author Comment

by:rmj6969
ID: 36560295
Anyone have a fix for this issue?
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LVL 8

Expert Comment

by:npinfotech
ID: 36560344
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LVL 17

Expert Comment

by:Steve
ID: 36560350
Have you tried recreating the user's outlook profile ?

Is it isolated to one machine/user ?

Have you tried deleting the existing settings under "mail" in control panel then re-opening outlook ?
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Author Comment

by:rmj6969
ID: 36560400
If I create a new profile, how do I get his current email back?
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Author Comment

by:rmj6969
ID: 36560420
Yes, it is one machine, I tried npinfotech's suggestion, didn't work.
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LVL 8

Expert Comment

by:npinfotech
ID: 36560482
If all of your mail is stored on a server, all you need to do to get the mail back is re-connect the client to the server.  Make sure they have no archived items (or make note of where they are,  so you can re-connect them later).
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Author Comment

by:rmj6969
ID: 36560501
Not on a server, on the local machine.
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LVL 10

Expert Comment

by:Michael_MCDST
ID: 36560634
See here:
http://www.howto-outlook.com/howto/commandlineswitches.htm

find and use the resetnavpane command
I don´t know what OS you are using but for example. if you are using Vista or Win 7 then click START and in the "Search programs and files" box type  outlook.exe /resetnavpane

Hope it helps
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Author Comment

by:rmj6969
ID: 36560664
tried that, didn't work
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LVL 17

Expert Comment

by:James H
ID: 36560693
I am assuming you are using Exchange. Instead of deleting his profile, just create a new one and all of his settings will download and he will not lose anything.
However, if he had any .PST files, then you would just have to re-open those once his new profile has loaded.
If it fails to find the server, can you ping it by name?
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Accepted Solution

by:
rmj6969 earned 0 total points
ID: 36561055
I ended up running an Outlook repair tool and it fixed the issue.
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Author Closing Comment

by:rmj6969
ID: 37212364
Fixed it myself
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