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cannot start microsoft office outlook. unable to open the outlook window. The set of folders could not be opened. the server is not available. contact your administrator if this condition persists.

Posted on 2011-09-19
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Last Modified: 2012-05-12
cannot start microsoft office outlook. unable to open the outlook window. The set of folders could not be opened. the server is not available. contact your administrator if this condition persists.
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Question by:rmj6969
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by:rmj6969
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Anyone have a fix for this issue?
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by:npinfotech
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by:sgsm81
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Have you tried recreating the user's outlook profile ?

Is it isolated to one machine/user ?

Have you tried deleting the existing settings under "mail" in control panel then re-opening outlook ?
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by:rmj6969
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If I create a new profile, how do I get his current email back?
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by:rmj6969
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Yes, it is one machine, I tried npinfotech's suggestion, didn't work.
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by:npinfotech
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If all of your mail is stored on a server, all you need to do to get the mail back is re-connect the client to the server.  Make sure they have no archived items (or make note of where they are,  so you can re-connect them later).
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by:rmj6969
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Not on a server, on the local machine.
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by:Michael_MCDST
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See here:
http://www.howto-outlook.com/howto/commandlineswitches.htm

find and use the resetnavpane command
I don´t know what OS you are using but for example. if you are using Vista or Win 7 then click START and in the "Search programs and files" box type  outlook.exe /resetnavpane

Hope it helps
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Author Comment

by:rmj6969
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tried that, didn't work
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by:Spartan_1337
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I am assuming you are using Exchange. Instead of deleting his profile, just create a new one and all of his settings will download and he will not lose anything.
However, if he had any .PST files, then you would just have to re-open those once his new profile has loaded.
If it fails to find the server, can you ping it by name?
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Accepted Solution

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rmj6969 earned 0 total points
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I ended up running an Outlook repair tool and it fixed the issue.
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Author Closing Comment

by:rmj6969
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Fixed it myself
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