Solved

SharePoint Site is down

Posted on 2011-09-19
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Last Modified: 2012-05-12
After applying the September Microsoft updates our internal website is down. Our SBS 2008 server is running WSS. The website is simply called Companyweb. When I open it I get a message in IE that says that the website cannot be found. I also tried companyweb.domain.local and I get an IIS7 spash screen.

I tried an iisreset and that did not change my issue. I am RELLY WEAK on SharePoint. Is there a document that can guide me? Are there some test commands that I can use?

What can I try to fix this?
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Question by:LostInWindows
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16 Comments
 
LVL 16

Expert Comment

by:jessc7
ID: 36560440
I'm wondering if there is another web site in IIS that was started up after the updates were applied.

Sometimes you see the "Default Web Site" in IIS, and it is typically Stopped. Then the SharePoint web site is called something like "SharePoint - 80" or something similar. If there is a default web site other than SharePoint that was started, and it is using the same ports, it would be conflicting with the SharePoint site. Review the sites in IIS to make sure only the needed sites are started, and the others are put in a stopped state.
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LVL 1

Author Comment

by:LostInWindows
ID: 36560525
Yes, it looks like there is something amiss. I tried stiopping some but not all of the pother sites but I cannot get it running
IIS-screen.jpg
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Author Comment

by:LostInWindows
ID: 36560541
Here is another screenshot
IIS-screen.jpg
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LVL 16

Expert Comment

by:jessc7
ID: 36560955
Can you stop the "Default Web Site"?
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Author Comment

by:LostInWindows
ID: 36560977
Yes I can. the question mark remains
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LVL 16

Expert Comment

by:jessc7
ID: 36560983
Yes, the question mark is fine. If you stop the site, are you able to access companyweb, or are you still having access issues?
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LVL 1

Author Comment

by:LostInWindows
ID: 36561001
Non, with Default stopped I still cannot access the site. 404 Error. The same error as when it is 'running'

Would a psconfig inplace fix this problem?
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LVL 16

Expert Comment

by:jessc7
ID: 36561022
It wouldn't hurt to run the SharePoint Configuration Wizard.
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LVL 1

Author Comment

by:LostInWindows
ID: 36561032
Does the psconfig usually ask for a reboot?
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LVL 16

Expert Comment

by:jessc7
ID: 36561049
Occasionally. Not every time. I wonder if there was something that needed to be configured this time around. Definitely worth a reboot.
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LVL 1

Accepted Solution

by:
LostInWindows earned 0 total points
ID: 36566444
I ended up phone Microsoft. They were able to fix it but it took them over 4 hours
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Author Closing Comment

by:LostInWindows
ID: 36594640
I ended up phone Microsoft. They were able to fix it but it took them over 4 hours
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LVL 16

Expert Comment

by:jessc7
ID: 36566914
Wow! What was the issue?
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LVL 1

Author Comment

by:LostInWindows
ID: 36567666
Several things were the issue. According to MS, SharePoint had auto-magically added a couple of SharePoint Restricted account groups to the administrator account which wouldn't let me do anything. They removed them, rebuild the search and then in an in-place upgrade.
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LVL 16

Expert Comment

by:jessc7
ID: 36568064
Definitely more involved. Pretty strange for those things to have happened.

Glad its resolved!...
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LVL 6

Expert Comment

by:jaredr80
ID: 36571102
LostinWindows,

I noticed this post and was rather curious. I actually had this exact same issue with RWW back in July where an update made group policy create a couple of Restricted groups, which caused RWW not to function.

I also phoned microsoft and after 3 1/2 weeks working with the Senior Developer on the SBS team, they were able to resolve the issue. So I do feel your pain!

Jared
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