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Remote Desktop hangs upon logout on WinXP box.

Posted on 2011-09-19
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Last Modified: 2012-05-12
Hello all,

One of our clients has a Windows XP machine that they use Remote Desktop on to get to a server.  Everything works fine during the session but every time they try to log out the empty session window hangs and won't close.  Only options is to end the process to get rid of it as clicking the X won't even close it.  The exception to this is that if you connect and disconnect right away without logging in the session will close properly.

I've tried doing a system restore to before she started having the issue, doing all the latest updates, and updating RDP to the latest version.  The problem persists.

Thoughts?  Thanks!
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Question by:TechGuy_007
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6 Comments
 
LVL 5

Expert Comment

by:dumpsterdivingdave
ID: 36560934
Are there any logout scripts enabled on the server?  If so, is it possible to disable them temporarily to see if that fixes the issue?
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Author Comment

by:TechGuy_007
ID: 36562326
Hmmmm... no logout scripts that I know of.
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Expert Comment

by:dumpsterdivingdave
ID: 36562468
Do they have any drives or local media attached through the Remote Desktop session?
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Author Comment

by:TechGuy_007
ID: 36562620
Do you mean on their own computer or on the server?  Their own computer doesn't have any external drives/media or any discs in the drive.
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Accepted Solution

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dumpsterdivingdave earned 500 total points
ID: 36562762
If you click Options before loggin in, and then the Local Resources tab, you should see something simlar to this: Local Resources
If you click More, you should see drives and smart cards like this:
 Local Devices
Is anything checked?
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Author Comment

by:TechGuy_007
ID: 36563135
Oh I see now....  okay Smart Cards, Printers, and Clipboard was checked.  To test it out I unchecked those and tried and the session seemed to disconnect properly after use.  I asked the user to use it like this and I'd check back with her tomorrow, so I'll post up if it's still a problem.

Thanks!
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