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HP 2840 Printer

Since I purchased my 64 bit computer with windows 7 i can't use my hp2840 printer.  Hp want to charge to speak to them about this, so I told them where to go.  can someone please assist me with this.  I am also having the same issue with my canon image class MF3110.  Some help would be greatly appreciated.  Thanks.
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Peakpp
Asked:
Peakpp
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1 Solution
 
Randy DownsOWNERCommented:
try the universal drivers
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Randy DownsOWNERCommented:
I don't see universal drivers for the Canon but here's a work around using the Canon MF5750 64 bit driver.

http://www.dragonblogger.com/canon-mf3110-printing-with-windows-7-64-bit/

The solution is to download the Windows 7 64 bit printer drivers for the Canon MF5750 and then install the drivers as your LPT1: Printer.
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PeakppAuthor Commented:
there is an existing driver that I am having difficulty uninstalling.  When i try and run set up it says an older version is there and must be uninstalled, and then it closes.
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Randy DownsOWNERCommented:
OK, you may have to manually uninstall the driver via registry. That can be tricky so I'd advise a backup of the registry 1st.
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Randy DownsOWNERCommented:
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PeakppAuthor Commented:
When i go to print the Canon does not appear anymore, but in the Devices and printers menu it appears as unspecified.
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PeakppAuthor Commented:
here is a screen shot of the error message i get when i try to download to driver.
Peakpp-501373.flv
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PeakppAuthor Commented:
Numbe1.  

This is for the HP printer.  I haven't even touched that yet.  I am still trying to solve the canon issue.
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Randy DownsOWNERCommented:
Have you tried Add remove Programs? Just uninstall Canon if there's any entries
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PeakppAuthor Commented:
no entries.  That is what I find strange.  how do i delete it through the registry.  also, can you call me.  this is taking up a lot of my time. 416.674.7325 x 113
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PeakppAuthor Commented:
are you able to log on to my computer remotely?
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Randy DownsOWNERCommented:
No I can't call or take control of your PC. You should probably delete the phone number in the post above.
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Randy DownsOWNERCommented:
In the registry you could just search for any entry with Canon and remove it. Again do a backup 1st.

Try this

http://www.uninstallhelp.com/Uninstall-Canon-MF3110-135317.html

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Randy DownsOWNERCommented:
They above tool costs $35 so you may want to look through the regsitry yourself.
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PeakppAuthor Commented:
I have never done this before.  Do i just go to type regedit in command prompt and then export the registry and save to a file?
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PeakppAuthor Commented:
When I type in Canon MF this is what came up.  what should I delete
Registy.PNG
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Randy DownsOWNERCommented:
The 1st thing you want to do is export the registry. If you are unfamiliar with this you may want to a program that does those checks for you.

See if this helps - http://www.piriform.com/CCLEANER
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Randy DownsOWNERCommented:
FYI it looks like those registry keys are messed up. The Device paramters - Port Description is a sub key of # which is a sub key of ##?#USB#VID_04A9 ...


The top level key is what you want to delete but it's very dangerous to edit the registry. There are likely a lot of these sorts of keys all through the registry.


Maybe CCleaner will fix it for you. It will offer to clean-up the registry so let it delete anything that has Canon in it.
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Randy DownsOWNERCommented:
If CCleaner doesn't clean up your regsitry you can try this. Just don't remove anything other than the Canon drivers.

http://www.tech-recipes.com/rx/504/how-to-uninstall-hidden-devices-drivers-and-services/

To get rid of that unwanted driver, device, or service:
1) Open the “Start” menu and choose “Run…”
2) Type in “cmd” (without the quotes) and click “ok”.
3) At the cmd prompt, type in “set devmgr_show_nonpresent_devices=1¿ (without the quotes) and press enter. (Note that nothing seems to happen–this is ok. We are actually setting an environment variable which is going to help us to see hidden devices)
4) On the next cmd prompt line, type in “devmgmt.msc” (without the quotes) and press enter. This will launch the Windows Device Manager Console.
5) In the Device Manager Console, from the “View” menu, select “Show Hidden Devices”.

Now, as you expand the different drivers and devices in device manager you will see not only the items that Windows currently detects as installed on your pc (these are the usual items displayed), but you will also see drivers, devices, and services which have been loaded in the past but were not uninstalled or are not currently started. You can find your offending device, right-click, and choose “uninstall” to remove it from the system completely.
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PeakppAuthor Commented:
i can't find anything and I still can't install this drive.  Can someone please log on remotely and fix this.  I am wasting an ton of time here.
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Randy DownsOWNERCommented:
This is just a forum manned by volunteers we don't login to machines.

You could try the product mentioned above for $35 or the following.

http://www.tech-recipes.com/rx/504/how-to-uninstall-hidden-devices-drivers-and-services/

To get rid of that unwanted driver, device, or service:
1) Open the “Start” menu and choose “Run…”
2) Type in “cmd” (without the quotes) and click “ok”.
3) At the cmd prompt, type in “set devmgr_show_nonpresent_devices=1¿ (without the quotes) and press enter. (Note that nothing seems to happen–this is ok. We are actually setting an environment variable which is going to help us to see hidden devices)
4) On the next cmd prompt line, type in “devmgmt.msc” (without the quotes) and press enter. This will launch the Windows Device Manager Console.
5) In the Device Manager Console, from the “View” menu, select “Show Hidden Devices”.

Now, as you expand the different drivers and devices in device manager you will see not only the items that Windows currently detects as installed on your pc (these are the usual items displayed), but you will also see drivers, devices, and services which have been loaded in the past but were not uninstalled or are not currently started. You can find your offending device, right-click, and choose “uninstall” to remove it from the system completely.
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PeakppAuthor Commented:
what if this doesn't work?
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Randy DownsOWNERCommented:
I wouldn't remove anything other than the Canon printer.

If it's not listed then the only other option I see is the software like the above or have a tech do it at a repair facility.
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PeakppAuthor Commented:
I think the problem lies with the manufacturers.  HP is useless and has been no help whatsoever.
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