Solved

cannot restore image on windows 2008

Posted on 2011-09-19
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Last Modified: 2012-05-12
Hi, I'm trying to restore an image from the windows 2008 DVD. When I choose the "re-image your computer" option the usb drive with the image is found. I choose "Format and repartition disks" and I receive the message at the beginning of the progress bar that says "Windows did not find any disks which it can use for recreating volumes present in backup

any idea? Why this message when previously   the image was detected?

I faoun that the usb drive appears as the drive C: . Could this be the problem? perhaps renaming the letter of the usb drive? but I don't know how to do it.
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Question by:guillem2011
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Expert Comment

by:Randy Downs
ID: 36561118
Sounds like your hard drive is not detected. I'd check the BIOS to see if it shows up there. If not then the drive could be dead or maybe have a loose connection.
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Author Comment

by:guillem2011
ID: 36561170
Drive is detected and I can browse files. Even if one of the diks was dead the server has a mirror. I don't hink this is the prolbem
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Author Comment

by:guillem2011
ID: 36561229
More information. I can boot the disk and I can get in front of the log on window. The problem is that (ashamed) I've been experimenting with usb ports and I disabled all of them for security reasons. So, I pushed to the wrong button and now I cannot use keyboard or mouse.

Before this I made an image but now I don't understand why I cannot restore it.
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Author Comment

by:guillem2011
ID: 36561246
It's possible to access the device manager from the command prompt at the recovery disk?
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Expert Comment

by:Randy Downs
ID: 36561335
You can change the registry remotely if you want to get your local I/O back.
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Author Comment

by:guillem2011
ID: 36561341
How?
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Expert Comment

by:Randy Downs
ID: 36561378
It has to be enabled

http://technet.microsoft.com/en-us/library/cc754820.aspx

http://www.techrepublic.com/forum/questions/101-203415
Use Regedit or Regedt32

to connect to the remote computer. Go to File/Connect Network Registry and select or type in the name of the machine you want to connect to. You can then see the HKLM and HKEY_USERS registry hives. If you know or can figure out the SID of the user, their HKEY_CURRENT_USER registry hive is listed under that SID in the HKEY_USERS hive.
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Author Comment

by:guillem2011
ID: 36561390
It's disabled
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Expert Comment

by:Randy Downs
ID: 36561416
Yeah I thought as much. RDP enabled?
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Expert Comment

by:Randy Downs
ID: 36561447
I'm not sure you can image to RAID-1. At very least you would need the drivers for the RAID.

It might work better if you pulled one of the drives.
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Author Comment

by:guillem2011
ID: 36561465
No.

Obviously the most logical way should be reinstalling a fresh OS and then restoring the image. But I even don't know why, when trying to reinstall windows it needs to find local drivers and it doesn't find them.

If I can start the windows installation why it can find the local drivers on the disk? I'm getting nuts. If I could find the drivers, I could put them on the usb drive and then use them. But, Where are these drivers?
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Expert Comment

by:Randy Downs
ID: 36561523
Even if you do a fresh install you will need the RAID drivers. You should see a flash screen that gives you the vendor and model of the RAID controller. Check with vendor's website for the drivers.

When you boot to restore the image it may give you a chance to install the drivers by hitting a FN key (F6?). That's what happens when you do a fresh install.

Alternate option
Since it's a mirror it should boot up with only one drive but it's sometimes picky about which one. If you booted with one drive you should be able to install your image but you'd need the drivers to get it to build the RAID.

If you go this route you should see the controller and be able to get the model number directly.

The reason it's strange is that the RAID acts like 1 drive when it's really a controller using 2 drives. That hardware needs drivers to work and they are not built into a standard boot disk.
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Accepted Solution

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guillem2011 earned 0 total points
ID: 36565821
After several tries I reached to restore the System state from the image backup. The image was in a wrong directory. With the system state restored I could access the usb ports.
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Author Closing Comment

by:guillem2011
ID: 36594602
The solutions provided weren't useful to solve the problem or too complex
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