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Global Address Book won't publush on Win 2008 / Exchange 2007 Server

Posted on 2011-09-19
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Last Modified: 2012-05-12
Last year, I installed a new Dell Win 208 server std with Exchange 2007 for a 30 employee client. I migrated the employees from Win 2000 to 2003 to 2008. Since then every time I add an employee, the Global Address book in Exchange does not get updated for the employees who all use Outlook 2007 on Win 7 Pro and Win XP Pro systems. I had one guy come in and push the address book out using powershell, but he hever showed me what to do and he is gone.

Last Monday morning, I went into Exhcange and put a custom publish schedule of every Monday at 1PM, but no employees see the new employee.

Please provide details on how do I correct this issue?
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Question by:Tony Giangreco
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Exchange_Freak earned 1000 total points
ID: 36561594
Those clients that are not seeing the new employees in the GAL must be in OL cache mode.
You will have to ask the client to manually full Download the Address Book by clicking on the Tools > Download Address Book > Full Address Book
Also let me know if you are experiencing any errors on the Exchange Mailbox server for OAB or you are getting any errors on the outlook profile for downloading OAB.
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Author Comment

by:Tony Giangreco
ID: 36561740
They tried this and it didn't bring down the new employee:
Tools > Download Address Book > Full Address Book
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Expert Comment

by:Exchange_Freak
ID: 36561779
Did you check the events ?
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Assisted Solution

by:mrhamen
mrhamen earned 1000 total points
ID: 36562196
I would go in and check the properties of your Offline Address List. Make sure that it is set to something other than never run, and make sure that it is set to include the default Global Address list.
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Author Comment

by:Tony Giangreco
ID: 36562461
I checked the Applications log on the server and found this entry just about the time she pulled fown the address book. She cannot find the new employee listed.

Log Name:      Application
Source:        MSExchangeFDS
Date:          9/19/2011 12:33:05 PM
Event ID:      1008
Task Category: FileReplication
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      myDomain8.myDomainconsulting.local
Description:
Process MSExchangeFDS.exe (PID=5792). Offline Address Book data synchronization task has completed successfully. OAB name: "myDomain OAB", Guid: dbc3a83d-4839-4850-82af-aa11e3b8c2e2
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MSExchangeFDS" />
    <EventID Qualifiers="16388">1008</EventID>
    <Level>4</Level>
    <Task>2</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-09-19T17:33:05.000Z" />
    <EventRecordID>286679</EventRecordID>
    <Channel>Application</Channel>
    <Computer>myDomain8.myDomainconsulting.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>MSExchangeFDS.exe</Data>
    <Data>5792</Data>
    <Data>myDomain OAB</Data>
    <Data>dbc3a83d-4839-4850-82af-aa11e3b8c2e2</Data>
  </EventData>
</Event>
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Expert Comment

by:Exchange_Freak
ID: 36562790
Try to run the command in the link below and then check the even after it completes
http://technet.microsoft.com/en-us/library/aa997982%28EXCHG.80%29.aspx
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Author Comment

by:Tony Giangreco
ID: 36562827
Is there a log file I can view on the exchange server that shows what powershell commands were executed last time when the publish worked?
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LVL 7

Expert Comment

by:Exchange_Freak
ID: 36562863
the link contains that powershell command that will force the OAB to execute
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