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Exchange 2010 - ECP redirects to login page

Posted on 2011-09-19
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Last Modified: 2012-05-12
Hi all,

I have recently setup a new Exchange 2010 server.
When I log into OWA and then click on 'Options' - 'See All Options' I get redirected to a login page displaying the following error, "The user name or password you entered isn't correct. Try entering it again.".  Subsequent login attempts with the same user result in the same error. This is related to ECP and not specifically OWA.

I've tried running the following commands from EMS:
get-ecpvirtualdirectory | remove-ecpvirtualdirectory
new-ecpvirtualdirectory

and then restarting IIS. This didn't resolve the issue.

Has anybody seen this before?
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Question by:cetomas
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14 Comments
 
LVL 3

Expert Comment

by:jrgcomputing
ID: 36561695
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Author Comment

by:cetomas
ID: 36561700
I'm explicitly getting an "Access Denied" error but I'll give it a shot and see what happens.
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Expert Comment

by:brota
ID: 36561735
Did you set up any redirection so the site will automaticlly take the users to /owa?
IF you did you want to remove the http redirection for that virtual directory. It may be inherited
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LVL 3

Expert Comment

by:jrgcomputing
ID: 36561767
I also found that i had to change the security settings in AD to allow iphones to connect so it might be worth checking this (its about half way down the page that you need to check)

http://blog.nick.mackechnie.co.nz/post/2009/11/20/Exchange-2010-Active-Sync-Issue.aspx
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Author Comment

by:cetomas
ID: 36561780
So I tried running these from EMS from the link above:

Remove-EcpVirtualDirectory -Identity "Server01\ecp (default Web site)"
...successfull
New-EcpVirtualDirectory -Identity "Server01\ecp (default Web site)"
...not successful, I have to run just New-EcpVirtualDirectory without parsing any parameters for this to work. Then in EMC, I go to 'Server Configuration' - 'Client Access' - "Exchange Control Panel' tab - Right click on 'ecp (Default Web Site)' - 'Properties' - Manually enter in Internal URL and External URL.

I encounter the same issue as before.

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Expert Comment

by:funkyone60
ID: 36561804
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Author Comment

by:cetomas
ID: 36561807
Sorry jrgcomputing, that link is just timing out for me.  Care to perform some copy/pasta for me?
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LVL 1

Author Comment

by:cetomas
ID: 36561820
funkone60: Honestly, this does look like more of a permissions issue than a corrupt ECP virtualdirectory issue.
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LVL 3

Expert Comment

by:jrgcomputing
ID: 36561838
Hi try this

http://webcache.googleusercontent.com/search?q=cache:FtCF7qZM9I8J:blog.nick.mackechnie.co.nz/post/2009/11/20/Exchange-2010-Active-Sync-Issue.aspx+exchange+2010+activesync+ad+security+settings&cd=4&hl=en&ct=clnk&gl=uk

but basically

On a Domain Controller, Click on Start/All Programs/Administrative Tools/Active Directory Users and Computers

Click on View and Select Advanced Features

Select a mailbox that isn’t working with Active Sync, double click on the account, Select the Security Tab and then the Advanced Button.

Select Exchange Servers, and tick the Include inheritable permissions toggle then Apply and OK.
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Expert Comment

by:funkyone60
ID: 36561844
I did a number of things- to try and fix but the link at the end was the deal
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Author Comment

by:cetomas
ID: 36561884
funkyone60: I executed this command from the link you provided in the other post but it didn't help:
Set-OwaVirtualDirectory -identity "Owa (Default Web Site)" -DefaultClientLanguage 0 -LogonAndErrorLanguage 0
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Author Comment

by:cetomas
ID: 37265119
Hey guys, I'm just revisiting this after some proactive tardiness on my part, I'm still experiencing this issue, I've tried a lot of recommendations and aside from contacting Microshaft and having them bill me $200 for support I think I've exhausted all options.  

Essentially what this boils down to is through OWA I'm unable to login to ECP as it prompts to re-authenticate even once I've authenticated to OWA.  So there's something wacky going on with the permissions I have setup.
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Accepted Solution

by:
cetomas earned 0 total points
ID: 37279863
I followed the guide here to resolve the issue:
http://www.jonsdocs.org.uk/wiki/index.php/Exchange_2010_ECP_will_not_logon
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Author Closing Comment

by:cetomas
ID: 37304550
Did a bit more Googling....found a good resource.
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