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I'm pretty sure I have a virus and need help

Posted on 2011-09-19
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Last Modified: 2013-12-09
Hi, I'm sure my computer has some type of virus. When I login I don't get my usually desktop background. At first I was getting a "Data Recovery" message that was saying I was having problems with my RAM, Registry, and Hard drive. Then I found out this was something that wanted me to pay 75 dollars to "fix" for me. I can't see anything on the Hard drive.

I logged in under a different login and I was able to get to the desktop for that login and I installed and ran McAfee. It said if found 63 problems and fixed or quaruntined them all. I go back to my main user login and I still can't access my desktop and still can't see any programs. My computer is responding alot slower than usual also.

Can someone suggest anything else, or have I lost everything?
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Question by:Laballa1
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by:Paul Jackson
Paul Jackson earned 100 total points
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younghv earned 400 total points
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If you take a look at these instructions from "Grinler", you will see that they are written for this variant of malware:

http://www.bleepingcomputer.com/virus-removal/remove-data-recovery
I have also written some EE Articles that will give you more information:

Basic Malware Troubleshooting
Stop-the-Bleeding-First-Aid-for-Malware
Rogue-Killer-What-a-great-name
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by:Laballa1
ID: 36562151
I can't find any folder or files on my c drive, in order to search for the files that are indicated in the article. When I attempt to look at the files and folder on the c drive nothing is there. Does this mean I'm dead in the water?
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PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
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by:younghv
ID: 36562169
The link I gave you to the Article from "Grinler" gives you the details on how to view the files/folders you need.
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Author Comment

by:Laballa1
ID: 36562286
Thanks, I'm reviewing the article now.

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Author Comment

by:Laballa1
ID: 36562836
Okay, I have finally found the three temp files. I have my desktop Icons back, but do I have to individually unhide each icon. I followed the instructions for Windows XP that I thought would do it, but it just made them visible.

I am really greatful for what I have. I don't mind doing it individuallly but there alot of them.
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Author Closing Comment

by:Laballa1
ID: 36563035
Thanks for the help.
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Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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