• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 525
  • Last Modified:

I'm pretty sure I have a virus and need help

Hi, I'm sure my computer has some type of virus. When I login I don't get my usually desktop background. At first I was getting a "Data Recovery" message that was saying I was having problems with my RAM, Registry, and Hard drive. Then I found out this was something that wanted me to pay 75 dollars to "fix" for me. I can't see anything on the Hard drive.

I logged in under a different login and I was able to get to the desktop for that login and I installed and ran McAfee. It said if found 63 problems and fixed or quaruntined them all. I go back to my main user login and I still can't access my desktop and still can't see any programs. My computer is responding alot slower than usual also.

Can someone suggest anything else, or have I lost everything?
0
Laballa1
Asked:
Laballa1
  • 4
  • 2
2 Solutions
 
younghvCommented:
If you take a look at these instructions from "Grinler", you will see that they are written for this variant of malware:

http://www.bleepingcomputer.com/virus-removal/remove-data-recovery
I have also written some EE Articles that will give you more information:

Basic Malware Troubleshooting
Stop-the-Bleeding-First-Aid-for-Malware
Rogue-Killer-What-a-great-name
0
 
Laballa1Author Commented:
I can't find any folder or files on my c drive, in order to search for the files that are indicated in the article. When I attempt to look at the files and folder on the c drive nothing is there. Does this mean I'm dead in the water?
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
younghvCommented:
The link I gave you to the Article from "Grinler" gives you the details on how to view the files/folders you need.
0
 
Laballa1Author Commented:
Thanks, I'm reviewing the article now.

0
 
Laballa1Author Commented:
Okay, I have finally found the three temp files. I have my desktop Icons back, but do I have to individually unhide each icon. I followed the instructions for Windows XP that I thought would do it, but it just made them visible.

I am really greatful for what I have. I don't mind doing it individuallly but there alot of them.
0
 
Laballa1Author Commented:
Thanks for the help.
0

Featured Post

2017 Webroot Threat Report

MSPs: Get the facts you need to protect your clients.
The 2017 Webroot Threat Report provides a uniquely insightful global view into the analysis and discoveries made by the Webroot® Threat Intelligence Platform to provide insights on key trends and risks as seen by our users.

  • 4
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now