Link to home
Start Free TrialLog in
Avatar of wgmichaelis
wgmichaelis

asked on

Is it the PSU or the Mobo?

A customer brought me a Compaq Presario SR1300NX that would not turn on.  The PSU tested OK with my tester (not a load tester).  Shorting the power switch pins on the Mobo had no effect.  I back probed the Mobo connector and shorted pin 14 (PS-ON) to ground; the PSU turned on and the computer booted.  Thereafter, the computer would start with the front panel switch.  However, when he got home the computer would not turn on once again.  He brought it back and, same thing; jumpered the Mobo connector and the computer boots and thereafter boots with the front panel switch.  Currently, I am shutting it off, waiting awhile and trying to turn it on again, attempting to reproduce the circumstances that cause it to not turn on.  Any idea what is causing this?
Avatar of rindi
rindi
Flag of Switzerland image

I would look at bad electrolytic capacitors on the mainboard and PSU. Strange effects like that are very often caused by bad caps.
Avatar of wgmichaelis
wgmichaelis

ASKER

I did notice three caps close to the processor socket that are ever so slightly swelled; that is, the tops are not completely flat.  I have seen some systems where the caps are actually leaking a bit or swelled significantly more than these and the computer still works so I was looking for another possible cause.
SOLUTION
Avatar of rindi
rindi
Flag of Switzerland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
As I always do in situations like this, I replaced the PSU unit with a known good unit before assuming the MoBo is bad--and, in this case, that solved the problem. The MoBo caps perhaps aren't even swollen it may be that the scores on the cap tops just make the top look like it's swollen. I have replaced the caps on the MoBos of computers with the same symptoms but the caps were obviously swelling or even leaking and fixed the problem that way. Because the caps on this MoBo did not appear to be swollen I submitted the question to the experts on this site. Both rindi and garycase were on the same track but garycase's explanation was much more thorough and I like that thoroughness.
Very interesting result.   I'd guess that the issue was still bad caps -- but in this case it was bad caps in the power supply => the fundamental issue was almost certainly exactly as I detailed earlier ... once they had some charge, as long as you didn't lose a/c power they maintained enough charge for a soft power to work; but if you lost power and they discharged they were sufficiently deteriorated that they wouldn't work correctly.
And, that's exactly what was happening...if I unplugged the power cord and left it for about an hour (I didn't try different periods of time) the computer would not start.  But, once the PSU was activated by grounding PS-ON, it would start thereafter.  At the owner's residence, two siblings were fighting over using the computer and one of them pulled the power cord from the wall socket.  That's what got the whole thing started.  You all are quite knowledgable and were quick to reply to my initial submission; thanks a bunch!  Why, though, wouldn't the caps eventually charge back up after the PSU was plugged in and restore the soft-power-on function?
They don't charge until the PSU is on.    So the initial power-on required forcing it with PS-ON.    Afterwards, they were fine unless/until the system lost A/C for long enough for them to discharge.