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User Cannot Use Clip Art in Office Word 2003

Posted on 2011-09-19
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Last Modified: 2012-05-12
I have a user who attempts to add clip art to a Word document that she is creating.  Every time she attempts to add the clip art to her document she gets an error stating that the file located in her user profile path cannot be accessed.  I thought a possible permissions problem and logged in as administrator and attempted to add the clip art to the document.  I received the same error as well.  I then went to my machine and logged in as my user name and I was able to add the clip art to the document.  There is something on her machine that is preventing any user from using the clip art.  Any ideas?  Thanks!
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Question by:submarinerssbn731
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Ingeborg Hawighorst (Microsoft MVP / EE MVE) earned 2000 total points
ID: 36563488
Hello,

this may look like a boilerplate answer, but have you tried a repair install?

cheers, teylyn
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Author Comment

by:submarinerssbn731
ID: 36567545
Tried that...did not work.  In word you can tell the application where to find the clip art.  From what I am seeing the clip art is downloaded from a Microsoft site and stored in your temporary internet files.  However when I try to path out to the location where the files are stored I cannot see the folder called Temporary Internet Files to path to.  I have made sure that operating system files are not hidden in my folder options.  If I navigate to the folder in Windows explorer I can see it.  However if I go to Word and use Tools > Options and select the File Location tab and I attempt to modify the path for clip art I navigate down to where the Temporary Internet FIles folder should be and I cannot see it.  Whereby I cannot map to it.  Any ideas?
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Author Closing Comment

by:submarinerssbn731
ID: 36955425
Thanks...the repair did the trick.
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